2011 Workshops: Unique Learning Opportunities

All sessions in this program are presented free of charge to individuals with:

• Expo Pass
• Expo Pass Plus
• Standard Conference
• Conference Bundle

TUESDAY, OCTOBER 18 WORKSHOPS - OTTAWA CONVENTION CENTRE

Finding Savings: Back to Basics

Departments have a renewed focus on identifying cost-savings and efficiency gains through new GC deficit reduction initiatives. And contrary to popular belief, finding savings does not have to be as painful as you may think. It even presents an exciting opportunity to transform the way we do business and serve Canadians better. It is an opportunity, however, that requires a proven and structured response.

Systemscope has been working with our clients to develop just that. We have brought together a framework that includes a series of management decision-making tools to facilitate the cost reduction process. Our approach can better structure your initiative for greater success.

This session presents our innovative approach to delivering tangible and sustainable cost-savings as part of an operational review process and as a regular means of managing your daily work. Please join Gail Eagen, DG of IT Operations, Agriculture and Agri-Food Canada, Kellen Greenberg, Director Integrated Process Management, and Kathy Roy, Senior Consultant, as they share practical experiences and ‘tools’ that have been adopted by public, private and crown corporation clients.

Top-Down Implementation in a Bottoms-Up World

Remember when it took 2-3 years for IT-enabled business solutions to see the light of day? With the new government culture of strategic & operational review and fiscal restraint, traditional timelines are no longer acceptable – this creates a demand for shorter cycles to achieve outcomes and measurable results.

Systemscope has recognized this change and has been working with government clients to develop online transformational business solutions including BizPaL2.0 and AgPal using a top-down design approach. This methodology takes a page from the agile development approach by allowing for design, user experience, and content modeling iterations to be performed with eventual users and administrators, prior to any functional design and architecture work taking place.

Join Julie Leese, Director, Service Analysis and Transformation Division, Agriculture and Agri-Food Canada and Stephen Karam, Systemscope Partner and Practice Lead, Government Service Excellence, for a healthy discussion of the benefits, remaining challenges and a review of info systems currently under development using this approach.

eBay-style Architectures for Government Information

New information architectures are less about "filing" information and more about "using" information and performing actions on information.

We have been working with our clients to develop optimized information architectures for team collaboration, for information use and sharing, and for the retention and disposition of records that are more integrated with their business process and that provide search and navigation experiences more like those on popular Internet sites with dynamic, guided navigation techniques.

This session presents the results of some of our architecture implementation concepts using SharePoint 2010 information constructs to produce agile, flexible information architectures to support business activities. Please join Linda Daniels-Lewis, Systemscope Senior Consultant, as she explains how we have used SharePoint 2010 features to improve collaboration, separate transitory information from information of business value, automatically identify and declare key records, and separate active and inactive records for retention and disposition purposes.

9:30 am – 4:30 pm
Room 202, 2nd Floor

Hosted By:
Bob Berner, EVP Network & CTO, Rogers Communications Inc.
Mansel Nelson, Vice President, M2M, Rogers Communications Inc.
Tom Ruff, Vice President, USA and Canadian Public Sector, Organization Name: Akamai

Any Device - Anywhere - Anytime

"Next is Now - How Fixed-Mobile Convergence Changes Everything"
Canadians demand access to their applications and data on any device, any place, at any time.

Rogers will demonstrate how Canadians are leveraging faster and faster wireless network speeds to change the way they communicate.

As a Telecommunications Service Provider for the Government of Canada, and the industry leader in many facets of modern communications, Rogers will discuss how integration to Government Data and Applications will allow an array of devices to provide truly compelling experiences to both Government of Canada organizations, as well as Canadians accessing their services.

An overview of Rogers service contracts with PWGSC and related products will be provided.

Workshop 1: 10:00 am - 11:00 am
Room 211, 2nd Floor

Presenter: John Weigelt, National Technology Officer, Microsoft Canada

Cloud on Government Terms

Workshop 2: 11:00 am - 12:00 pm
Room 211, 2nd Floor

Presented by: John Hewie, National Systems Engineer – DND/CF, Microsoft Canada and David Boudreau, Senior Technology Strategist, Microsoft Canada

Windows Optimized Desktop Demo Extravaganza

Many organizations are taking the opportunity to modernize their enterprise desktop environments as they migrate to Windows 7 to reduce operational costs, improve security and make people more productive across a range of new devices. This briefing will discuss the Windows Optimized Desktop solution and how it leverages the combined Microsoft and Citrix technology components to meet all types of your desktop computing requirements including deployments to traditional PCs, Virtual Desktops (VDI), Thin Clients, Mobile Laptops and Tablets, Remote Desktop, Remote Access and use of non PC devices. Focus will be on user centric demonstrations where you will see how a user can obtain seamless secure access to their apps and data no matter what type of desktop client or access method they use.

Workshop 3: 1:00 pm - 2:00 pm
Room 211, 2nd Floor

Presenter: Inga Seeleman, Technical Solutions Specialist, Microsoft Canada

Social Media, CRM & the Public Sector.... Is Social Media changing the game in Public Sector?

Social media has been touted as a “game changer”, “revolutionizing” the way people interact with each other, with the companies they buy from, and with their governments. Commercial social media success stories show that a social media strategy requires the fundamental customer relationship management principles of identification/segmentation, enhanced/enriched information, and outreach must be in place.

This session will examine similarities and differences between private and public sector customer relationship scenarios, focusing on outreach by leveraging a typical government process of community outreach for a policy change. We will examine the core principles for successful social media and lessons from commercial social media success stories discussed to determine whether social media has a role to play in how the government engages with key stakeholders – individuals, businesses and even other governments.

Workshop 4: 3:00 pm – 4:00 pm
Room 211, 2nd Floor

Presenter: Robert Treumann, President/CEO and Co-Founder, eSCRIBE Solutions

Evolve your Meetings and go GREEN with eSCRIBE

More and more Governments are looking to green their board, committee and departmental meeting functions by automating processes to add efficiency and reduce the paper required to support growing compliance and accessibility requirements.

In this session participants will learn how eSCRIBE’s robust user configurable meeting management engine and award winning SharePoint integration allow organizations to move agenda preparation, distribution and meeting management from a labour intensive, paper based procedure, to an automated, web-based multi-media meeting management experience accessible over any internet connection.

Beyond the administrative and compliance benefits associated with eSCRIBE, this presentation will also focus on direct benefits for meeting participants in migrating to an automated system for meeting preparation and participation including on line voting; and provide useful tips on how to phase out paper-based agenda’s entirely.

eSCRIBE will be of particular interest to department heads and managers, legislative and board administrators who are responsible for overall meeting governance and management of agendas, voting, minute publishing and action item management.

9:30 am – 12:30 pm - Morning Session
1:30 pm – 4:30 pm – Afternoon Session
Room 204, 2nd Floor

Please join Gibraltar Solutions on Tuesday, October 18th for a series of informative seminars on trends in Client Virtualization and Cloud Computing. Get ahead of the curve and learn how these two emerging technologies will impact how IT is consumed and delivered in the next 5 years. At the Gibraltar seminars, you will have an opportunity to hear and interact with Virtualization Thought Leaders like Simon Crosby (CTO of Bromium and former CTO of Citrix Systems) and Robert Tooth (CTO of Gibraltar Solutions).

Circle October 18th in your calendar and see you at the Gibraltar workshop at GTEC.

In a world of instant and continuous connectivity, organizations and government agencies must be ready to offer their products, services and information faster and more reliable than before. Employees and associates must be given the ability to access applications and data outside the walls of the traditional office in order to maximize productivity. This need for instant and continuous connectivity must be balanced against the ever growing menace of information espionage and sabotage.

Please join Robert Tooth, Gibraltar’s CTO and “Thought Leaders” from Citrix, HP, Microsoft and VMware on Tuesday, October 18th for a series of informative seminars on the following topics:

Morning Session (9:30-12:30):
Remote Access and Availability, From Test to Production - Full Lifecycle of Implementing a Remote Access Solution Using the Latest Virtualization Technology to Securely Provision and Stream Applications and Data

Afternoon Session (1:30-4:30):
Dark Clouds Ahead - Managing Identity and Entitlements within Emerging Hybrid Cloud Environments

Room 209, 2nd Floor
1:00 pm – 1:30 pm
Registration and Refreshments

Protecting the User Experience: A Practical Approach to Assuring Voice, Video and Data Service Delivery

In today's modern government agencies and organization, there's an application for everything and virtually everything and everybody is connected. But what good is having the most advanced applications and services if they are not delivered reliably and efficiently? New applications and devices are testing the limits of today's IT infrastructure. Cyberthreats are increasing with more threat vectors than ever before, and virtualization and cloud-based services compound complexity and increase risk. The reality is that the convergence of technologies and the increasing levels of complexity make assuring the delivery of services and the user experience more challenging than ever.

1:30 pm – 2:20 pm
Keynote: Service Management Strategies for Dynamic Networks

Presenter: Zeus Kerravala, Senior Vice President, Research – Yankee Group

Zeus Kerravala explores the current transformation of today’s connected government and the evolving requirements for delivering always-on services. This session will examine the technology landscape, what to expect in the coming years and reveal essential strategies for taking control of unified networks to improve operational efficiencies. The session will explore the importance of the user experience as the new metric for assessing and managing internal and external service level agreements (SLAs). Topics include:

• The transformation of government enterprise IT and why managing service delivery must change
• The evolution of the data center and the growth of virtualization and blended cloud services
• Coping with the challenges of delivering diverse real-time Unified Communications services
• The shifting control points and the transformation of performance management

2:20 pm – 2:30 pm
Break

2:30 pm – 3:20 pm

Assuring the User Experience for Modern Government and its Citizens: Enabling Transformation to a Unified Service Delivery Management Approach

Presenter: Steven Shalita, Vice President, Marketing, NetScout

This session will explore a comprehensive strategy for IP service delivery management that will enable your organization to transform from a reactive to a more automated proactive service management approach. The session will outline a unified framework with best practices for service delivery management that will help protect the users' experience, simplify service delivery operations and operational efficiencies, and optimize the availability and resilience of the service delivery infrastructure. Topics include:

• Protect the user experience by predicting and preventing performance issues before users are effected
• Improve your visibility into complex virtual and cloud delivery environments
• Optimize and protect the delivery of telepresence, video and voice applications
• Gain essential situational awareness into cyberthreats not seen by traditional security approaches
• Better leveraging existing investments to lower total cost of operations, improve productivity and free up overburdened IT resources
• Improve operating efficiencies by simplifying the complexities of managing large campus, multi-location and remote environments

3:30 pm – 4:20 pm

Addressing Service Delivery Challenges and Driving Productivity from Unified Communications: Voice, Video and Data

Speaker: Steven Shalita, Vice President, Marketing, NetScout

With government enterprise IT organizations increasing the implementation of IP telephony, video conferencing, telepresence and other unified communication (UC) services that are critical, the “moving parts” and true user experience remain difficult to monitor. The dynamic character and complexity of modern IP networks, and the growing requirement for highly distributed configurations, can make this goal challenging and resource-consuming. To make sure that these implementations are maximized and overall goals are achieved, IT organizations need a broader and more unified approach to UC service delivery management. Topics include:

• Proactive management of performance and the user experience
• Approaches and strategies to optimize operating efficiencies
• Protect the user experience
• Deliver consistent and reliable SLAs by predicting and preventing performance issues

Simplify the management of complex, high-performance UC environments

WEDNESDAY, OCTOBER 19 WORKSHOPS – OTTAWA CONVENTION CENTRE

FULL DAY SESSIONS

9:30 am – 4:30 pm Room 209, 2nd Floor

Michel Loubier, Strategic Account Executive, VMware
Jack Lamirande, Systems Engineer, VMware

VMware’s Vision for Government of Canada IT

Join VMware for a full day workshop where we will share with you our vision for Government of Canada IT. Topics will be:

• Infrastructure – Consolidation, Cloud & Security
• End User Computing
• Application Modernization
• Management & Compliance

Room 202, 2nd floor

Morning Session
9:30 am – 10:30 am

Building Accessible PDF Forms and Documents using the WCAG 2.0 Standards

Extending accessible forms and documents across your enterprise: a best practice approach to PDF management

In this session Derek Featherstone will discuss the importance of accessibility and how to build effective WCAG 2.0 Accessible Forms.

Derek Featherstone is an internationally-known authority on accessibility and web development, a highly-sought speaker and published author. He is the founder of Further Ahead, a leading firm that delivers insightful and creative accessibility consulting to Fortune 500 corporations, educational institutions, public utilities, government agencies and other private sector clients.

11:00 am – 12:00 pm

Preparing for Shared Services: how the Government of Canada can replace one-off custom coding with a re-usable component library

The government of Canada is facing an enormous challenge: how to consolidate services inside the cloud, a managed services environment, or within a specific department or agency without having to continue to spend millions on custom development and one-off coding.

The new Adobe Digital Enterprise Platform (ADEP) is unique in empowering Government to deploy a federated business model across its services to enable the standardization of citizen interfaces across multiple delivery channels. Attend this workshop to learn how to:

1. Standardize the collection of citizen data and information
2. Reduce your cost of development by creating a re-usable component library
3. Accelerate service delivery across multiple channels including web, mobile, form and paper

Afternoon Session
1:00 pm – 2:30 pm

Extending your investment in ERP, CRM, HR and other business systems to deliver new citizen facing applications

The government of Canada is investing in ways to improve the integration between SAP, Oracle, MS Exchange and Directory Services, databases and many other business systems to improve citizen facing services. Adobe@Adobe is an internal Adobe program focused on extending Adobe’s investment in multiple business systems to improve the Adobe employee and customer experience.

In this session, meet Adobe CIO Gerri Martin-Flickinger and learn best practices for extending enterprise IT infrastructure with common services made possible by Adobe.

You will also learn what Governments worldwide are doing to leverage technology effectively to improve services, reduce costs and drive more value from existing core infrastructure, and see first-hand how the Adobe@Adobe initiative is driving customer experience and process improvements internally at Adobe.

Presenter:
As Senior Vice President and Chief Information Officer at Adobe Systems Incorporated, Gerri Martin-Flickinger oversees Adobe’s global Information Technology team, providing strategic direction and management for the company’s IT infrastructure worldwide, including its hosted services. In partnership with the business, Martin-Flickinger also has responsibility for developing innovative enterprise solutions built with Adobe products and technologies that solve business issues and reduce IT costs.

Workshop 1: 10:00 am - 11:00 am
Room 211, 2nd Floor

Presented by: Robert Meikle, CIO for the Corporation of the City of Brampton

The Risk of Being Innovative in Government

Service delivery is a foundational element of what public sector agencies do. What happens when you decide not only to improve service delivery to citizens and businesses but to employees as well? Is that attempting too much too fast all at once? Robert Meikle, CIO for the Corporation of the City of Brampton will describe the city’s vision behind their innovative customer service strategy and explain why he allows and fully endorses employee use of social media while at work.

Workshop 2: 11:00 am -12:00 pm
Room 211, 2nd Floor

Presented by: Doug Harrison, Platform Solutions Specialist, Microsoft Canada

SAP/Duet – Better together session

Critical information for government services is often locked within a wide variety of systems making it difficult or impossible for employees and managers to get a clear view of what's important. Imagine the possibilities if you could quickly and easily get the information you needed using tools that you're familiar with.

Duet Enterprise, a product jointly developed by Microsoft and SAP, combines the best of collaboration and productivity tools to give your organization the capabilities to meet its service delivery imperatives and commitments to strategic and operational review. The session will provide an overview of the interoperability framework provided by Duet Enterprise and the ready-to-use capabilities supported.

Workshop 3: 1:00 pm – 2:00 pm
Room 211, 2nd Floor

Presenter: Paul Estabrooks, Vice-President Sales and EPM Director, Agora Consulting Partners Inc.

Portfolio and Project Management, Why and How...

Strategic reviews, Treasury Board policy on investment planning and project management, Management Accountability Framework… all drive the need for more insight and improved management and measure in the business of government.

To facilitate the execution and adherence of these imperatives it is critical for departments to have in place, processes and systems that support them. Systems that will support planning, budgeting and accounting for resource allocation and will enable performance measurement and reporting related to the management of investments.

As part of the Microsoft Insight and Accountability solutions, Microsoft Project Server 2010 when implement properly not only facilitates portfolio investment decisions to ensure those investments align with department and Government of Canada priorities, but then seamlessly enables successful delivery of those priority programs and services to Canadians via tools familiar to the majority of government.

Come learn how.

HALF DAY SESSIONS

9:30 am - 12:00 pm
Room 204, 2nd Floor

Anand Purohit, President, Knowledge Flow Corp.

Closing the “Strategy to Implementation” Gap

Why can't we give data center and infrastructure technicians precise and complete descriptions of what needs to be done with enough lead time to get the job done properly?

Much time is spent on ITIL service definitions and process engineering, but little help makes its way to the people who install and configure the equipment. Possibly, the problem starts with the way the data center and infrastructure teams document their assets and connectivity.

This working session explores how precise, flexible documentation of physical and logical assets and connectivity enables early-stage planning to flow to technicians with minimum effort and increased timeliness.

1:00 pm – 4:30 pm
Room 204, 2nd Floor

Workshop 1:
Adrian Cerchia, Technical Director, Sierra Systems

iPad and Playbook for the Enterprise: Why and How to Mobile-Enable your Web Apps

Join Sierra Systems for a presentation on techniques and frameworks for transforming your web applications to take advantage of Apple iPhone and iPad, RIM Blackberry and Playbook, and other smart phone and tablet PC. Learn how to architect and design apps with mobile device features in mind like location awareness, multi-touch gestures, gravity sensor, voice recognition, camera and mobile tagging while addressing challenges like device size, platform diversity, connectivity, security and browser limitations.

To illustrate our approach we’ll present a case study and provide a demonstration from a recent project for a Global Aviation Manufacturer.

Workshop 2:
Graham Crate, Principal, Sierra Systems

ITIL V3 Service Catalog using Axios Assyst: A Case Study of a Government of Canada Department Implementation

Implementing a Service Catalog for employee self-service can greatly improve operational efficiency in providing IT, Facilities, Fleet, and other services! Sierra Systems will walk through the design of a Service Catalog, demonstrate the Axios assyst Service Catalog from a recent GoC Department implementation, and share the project plan and lessons learned from that implementation.

1 Hour Sessions Sponsored by:

Located in the Maplesoft Group Theatre 3rd level on the exhibit floor

TUESDAY, OCTOBER 18

10:00 am – 11:00 am

Michael Cardy, Industry Veteran and Chief Technology Officer, OnX Enterprise Solutions Ltd.

IT Workload Placement: Justifying your move to the Cloud

The opportunities for enterprise IT cost reduction numerous. Which one will deliver the highest return? Do we continue to manage everything in our own data centres? What should we be moving to the cloud? What cloud is right for our organization?

Come learn about an approach to gathering your IT costing information to provide accurate TCO baselines and justify your cloud or workload placement decisions. Intended for IT managers and Executives looking to reduce overall spend and maintain a performance IT organization.

Recognized as one of Canada’s 50 best Managed Companies and Best Workplaces for the last three years, OnX Enterprise Solutions has been serving the Enterprise market for over 25 years. OnX designs, builds and operates mission-critical computing environments; leveraging a consultative approach to solving today’s IT challenges.

Join us at this engaging session led by Michael Cardy, Industry Veteran and Chief Technology Officer at OnX Enterprise Solutions Ltd.

11:30 am – 12:30 pm

Presenters:
Andrew Brown is Territory Manager for Laserfiche Strategic Services Canada Corporation (LSSCC), based in Ottawa, Ontario. At LSSCC, Andrew works with over 700 clients and 30 resellers in Canada, where he focuses on enterprise deployments for international government agencies and multi-national corporations.

Alan Spence, National Manager of Ricoh Managed Document Services Operations has 25 years experience in Sales, Marketing Management and Service Delivery Management related to Output Technology, Managed I/T Services, Software and Professional Services. Alan is CDIA+ and Prosci certified with numerous industry speaking engagements, published inventions and a US patent.

Information Governance: The Crossroads of Technology, Compliance and Record Keeping

The emerging discipline of information governance raises a lot of questions for Records Managers, IT and Line-of-Business Department Heads. How do you proactively manage your knowledge assets? How do you maintain compliance? How can you be sure your information is consistent, reliable, useful and available? Technology can be structured as a foundational component for an enterprise governance framework, and increasingly Mobile devices are the portals to enterprise knowledge. The advantage of mobile technology lies in its ability to make information more accessible. However it raises concerns about the control of mobile content that rests outside an organization’s governance structure.

This session will discuss how governance, risk and compliance (GRC) standards can be maintained with a mobile workforce with solutions that transform how you manage information, technologies, people and processes in the federal Government. This is a can’t-miss opportunity for executives, IT professionals and other key decision-makers who face the challenge of balancing GRC standards and information accessibility. Ricoh will show you management complexity made simple in today’s Federal Government.

1:30 pm – 2:30 pm

Please note that the workshop will be in English only.

Chris Koppe, IT Modernization Strategist

Legacy IT Should Make You Smile. Learn how

Managing your IT legacy can help you better serve Canadians but where to begin?
In this workshop you will explore the myriad of legacy application management options available for large scale solutions including modernization, outsourced application support, rewriting or packaged application replacements and understand the implications of these options.

Case studies will demonstrate how the proper legacy management roadmap can help you improve service delivery, diminish budgets and nurture connectedness to the public, to business and to partners.

You will leave this session understanding how you can leave an IT legacy behind you that builds the future of Canada. And makes everyone smile.

3:00 pm – 4:00 pm

Pat Fiorino, Mgr, Field Systems Engineering, F5 Networks
Matt Kucherawy, Field Systems Engineer III, F5 Networks

Application Delivery Controllers: Ensuring Fast, Available, and Secure applications in the Cloud

Cloud computing continues to gain in mindshare and adoption rates as organizations begin to investigate how to best leverage these new deployment models. Whether building out a private cloud, using or building a public cloud, or taking advantage of platform and software as a service, Application Delivery Controllers can improve the performance and security of applications and reduce the capital and operating expenses associated with application deployments.

The role of application delivery in a cloud computing environment is the same as its role in traditional architectures: to securely deliver high-performing applications while maintaining availability and reliability. The focus of this workshop will be how to ensure applications in the Cloud are fast, highly available and secure.

WEDNESDAY, OCTOBER 19

10:00 am – 11:00 am

Software Asset Management (SAM): Reducing TCO is not about License Discounts

Learn how to leverage SAM tools and techniques to drive costs out of your organization. Understand dependencies, ready yourself for Windows 7 and other major upgrades. Gain control over versioning; reducing support costs. Determine deployment priorities and eliminate runaway costs.

Join OnX and a panel of experts to discuss software asset management; discovery techniques, version control, software licensing in the virtual world, and more.

Recognized as one of Canada’s 50 best Managed Companies and Best Workplaces, OnX Enterprise Solutions has been serving the Enterprise market for over 25 years. OnX designs, builds and operates mission-critical computing environments; leveraging a consultative approach to solving today’s IT challenges.

Join us at this panel discussion facilitated by Rob Taylor, Industry Veteran and Director, Enterprise Software Solutions at OnX Enterprise Solutions Ltd.

11:30 am – 12:30 pm

The session will cover:

• Mobile society – what is it and why is it happening so quickly?
• Social media and mobility – what does the next-chapter of social media look like?
• Mobile citizens – how to address citizens’ needs in a mobile society
• What does iGovernment look like and what can departments do quickly to move in this direction

Meryl Robin, Director, VADI Solutions, Radware, Inc.

Application Delivery in the Evolving Virtual Data Center. Five Key Steps to Guaranteed Mission Critical Application Availability As data center technologies evolve and organizations embrace the benefits afforded by server virtualization, new architectural challenges relating to application delivery are emerging. How should mission critical load balancing resources be optimally coupled with virtual application servers? What key steps are leading enterprises with business critical applications taking in order to maximize virtualized system availability? Attend the session and learn about developments in application delivery technologies and how you can exploit the agility afforded by virtualization without compromising service performance and reliability.

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