Executive Roundtables Agenda

BY INVITATION ONLY

Moderated by:

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REALIZING THE BENEFITS OF IT SERVICE DELIVERY TRANSFORMATION THROUGH SHARED SERVICES

The Canadian federal government-- like a number of Canadian provinces and central governments worldwide-- has recently embarked on an enterprise-wide initiative to consolidate its IT infrastructure services under one central agency. Through the formation of Shared Services Canada, the federal government will be deploying a shared services model for its email, data centers, and networks—an initiative which is expected to realize a number of benefits, including:

  • Cost savings through a reduction in the government's footprint
  • Delivery of consistent services across the enterprise
  • More consistent privacy and data security services
  • Mitigated risk associated with both an ageing infrastructure and workforce

While the expected benefits of a shared services model are clear, government CIOs must ask themselves whether these goals can be fully realized through the consolidation of IT infrastructure—and whether a more transformative approach towards both IT services delivery and business applications is needed.

Attend this CIO Executive Roundtable for an informative discussion on the transformation challenges and opportunities that a shared services model can present as government IT organizations strive to achieve sustainable cost reductions.

This session will feature:

  • Key findings from a recent survey of government of Canada CIOs on the types of initiatives they will be focused on in the near-to-mid term; See how you compare against your peers, in addition to results from a survey conducted by IBM with more 3000 CIOs worldwide.
  • Facilitated panel discussion with both government and private sector IT executives who will share strategies and recommendations for organizational transformation within a shared services context, as well as real-world experiences for effectively collaborating with both IT and business stakeholders in deploying a shared services model.
  • Plenary discussion and ample opportunity to meet and network with other government CIOs, stakeholders, and industry subject matter experts who have the common goal of optimizing shared service models.

AGENDA

Monday, October 17, 2011

9:00am – 12:00pm
Ottawa Convention Centre, Room 102, 2nd Level

8:30 Welcome – Coffee and Continental Breakfast
9:00 – 9:45 CIO Survey Results
  • Highlights from our GoC CIO survey, benchmarked and compared against key results from IBM’s global CIO Study.
  • Overview of transformation strategies such as analytics, automation and sourcing alternatives
  • Transition and Transformation industry best practices along with key benchmarks
9:45 – 10:45 Panel Discussion: Transformation experiences, strategies, and best practices to consider

Our member panel will include 4 representatives from all 3 levels of governments as well as the private sector. The following questions will be posed to the panelist:

  • Describe your implementation of a shared services model
  • Did the introduction of a shared services model change the relationship between the parts of IT responsible for Solutions and Application Development; and, those responsible for Infrastructure operations?
  • Specifically, what was the impact on IT’s overall ability to respond to the needs of the Business?
  • Describe the experience felt by Business-users while IT transitioned to a shared services model.
  • How did you handle functionality that wasn’t included in the scope of the shared services organization (special networks, division-specific capabilities and tools)
  • What is the best recommendation to manage Technology Vendors and Outsourcers in the new model?
10:45 – 11:00 Break
11:00 – 12:00 Plenary Discussion
This open discussion will engage the participants on applying the topics raised in the panel discussion to the Government of Canada and Shared Services Canada experience.
12:00 – 13:00 We invite you to stay on for lunch which will include delegates from the ‘Next Generation CIO’ workshop, which is also taking place the same day. Lunch will be located in room 205.

Facilitators

Corey Glynn Corey Glynn, Executive IT Architect, Public Sector, IBM Canada

Corey is an Executive IT Architect and is the lead architect for IBM Canada’s operations with the Government of Canada team located in Ottawa. He has worked at IBM for 25 years, primarily focused on Public Sector assignments and also has IT implementation experience in the Telecommunications and Banking industries. Corey is a professionally certified IT Architect and seeks to balance the theoretical aspects of IT Architecture with the practical realities of IT implementation.


Alison OleksiakAlison Oleksiak, Distinguished Engineer, Public Sector, IBM Canada

Alison is the Lead Technologist for IBM Provincial and Local Public Sector Canada with 20 years of experience across Telecommunications, Media, Utilities and Public Sector. For the last 13 years she has worked with a number of government agencies in Canada, reporting to the IBM VP of Public Sector Canada. Her prime responsibility is to work with customers to determine service and technology requirements to best meet business needs. She has extensive experience in managing and mentoring technical and business teams to successfully implement structured solutions aligned with business needs. Her other responsibilities include working with IBM senior management and partners to define strategy, manage customer satisfaction and quality assurance. She is an active member of ITAC Ontario, the Society for Women Engineers and is the chair of IBM Americas Sales & Distribution Women in Technology Forum.

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