The Honourable Tony Clement is the President of the Treasury Board and Minister for FedNor. He has also been the Member of Parliament for Parry Sound–Muskoka since 2006.
Since his election to the House of Commons, Mr. Clement has served on the front benches as both Minister of Health and Minister of Industry, playing a lead role in getting Canada’s economy back on track after the most significant global economic recession since the 1930s.
On May 2, 2011, Mr. Clement was re-elected for a third consecutive time. Shortly after his re-election, he was asked by the Prime Minister to take on the responsibilities of President of the Treasury Board. In this capacity, Mr. Clement will lead the development and implementation of a cross-government spending review—looking at transformational ways to support and deliver services to taxpayers in the most effective and efficient means possible. This follows through on the Government of Canada’s commitment to eliminate the deficit and continue to strengthen the economy.
Mr. Clement also has the special responsibility of Minister for FedNor, the Federal Economic Development Initiative for Northern Ontario. In this role, he focuses on creating jobs and economic growth for those living in the region.
Within the federal government, he has chaired five different committees of Cabinet and serves on the Cabinet Committee on Priorities and Planning, chaired by the Prime Minister.
Mr. Clement's dedication to public service spans three decades. During his eight years as an Ontario MPP, he held prominent Cabinet positions in the Ontario government, including Minister of Health and Minister of the Environment.
During his private sector career, Mr. Clement has been a lawyer, a business board member and a small business owner and entrepreneur. He's had to meet a payroll and achieve his business targets.
As an immigrant to this country, Mr Clement wishes to instill in his three children the strong work ethic that he learned from his parents. His wife, Lynne, joins him in this life's work. Mr. Clement is passionate about his family, his community and Canada. His current attempt to master rock guitar is still a work in progress—it would be safe to say that he has no imminent career-change plans.
Corinne Charette was appointed to the position of Chief Information Officer of the Government of Canada, effective May 4, 2009.
Corinne comes to Treasury Board Secretariat from Transat A.T. Inc. where she was Vice-President and Chief Information Officer since May 2006. Previously, Ms. Charette was Deputy Director and Chief Information Officer of FINTRAC. During her 30+ year professional career, she served as Senior Vice-President, Internet Channel, for the Canadian Imperial Bank of Commerce, has been a Partner with KPMG Consulting leading their e-Business practice and has worked for IBM Global Services.
Corinne holds a Bachelor of Science degree in engineering from Concordia University and is a Professional Engineer. On June 21, 2011, Corinne received an honorary degree of Doctor of Laws from Concordia University, in recognition of her distinguished career and achievements.
Chief Information Officer Branch (CIOB)
As the Chief Information Officer for the Government of Canada, Ms. Charette is responsible for leading policy development and enablement, management oversight and community capacity development for six policy areas: information management, information technology, identity management and security, access to information, privacy, and internal and external services. CIOB leads the development of strategy and provides direction and leadership to federal departments and agencies for the government-wide pursuit of excellence in these policy domains. CIOB also collaborates actively with other Canadian and international jurisdictions on the development of best practices and on cross-jurisdictional initiatives.
Keynote Speaker - Corinne Charette, Chief Information Officer, Government of Canada
Corinne Charette was appointed to the position of Chief Information Officer of the Government of Canada, effective May 4, 2009.
Corinne comes to Treasury Board Secretariat from Transat A.T. Inc. where she was Vice-President and Chief Information Officer since May 2006. Previously, Ms. Charette was Deputy Director and Chief Information Officer of FINTRAC. During her 30+ year professional career, she served as Senior Vice-President, Internet Channel, for the Canadian Imperial Bank of Commerce, has been a Partner with KPMG Consulting leading their e-Business practice and has worked for IBM Global Services and Via Rail Canada.
Corinne holds a Bachelor of Science degree in engineering from Concordia University and is a Professional Engineer.
Dean Carol Stephenson has spent over 35 years leading teams and organizations in sectors and industries undergoing rapid and game-changing evolution at the most fundamental level. Whether helping to lead the telecommunications industry through privatization as the President and CEO of Stentor Resource Centre, or introducing a revolutionary cross-enterprise approach to operations, teaching and research in an academic environment steeped in century-old traditions, she has led the charge for leadership through collaboration. Her success is a testament to the power of this approach. Dean Stephenson will draw on examples and hard-won lessons from her career in both telecommunications and education and provide practical strategies for both government and business leaders and their teams to succeed in our new global environment.
Keynote Speaker - Dean Carol, Stephenson, O.C., Lawrence G. Tapp Chair in Leadership, Richard Ivey School of Business, The University of Western Ontario
Since joining the Richard Ivey School of Business at The University of Western Ontario in 2003, Carol Stephenson has led the drive to re-shape the teaching of business education.
Ms. Stephenson spent over 30 years in the Canadian telecom industry. She is a widely-respected CEO with more than 30 years of progressive leadership experience and played a key role in the restructuring of this complex industry.
Carol Stephenson currently serves on several Boards for top Canadian companies and on important Government Committees, such as Intact Financial Services Corporation (formerly ING Canada) and Manitoba Telecom Services Inc. and General Motors Company. She also served on the Board of the Vancouver Olympic Games and, most recently, appointed to the Commission on the Reform of Ontario’s Public Services
In December 2009, Carol was appointed Officer of the Order of Canada.
She is a graduate of the University of Toronto, and is a graduate of the Advanced Management Program at Harvard Business School.
Nine speakers, three themes, one story: the next generation workplace. This 90 minute Ignite-style session focuses on what the next generation workplace is about. The speakers will share their personal views and real-life examples that centre on one of three themes: people, technology and connections.
Each presenter will give a short 7 minute, presentation that primarily focuses on one specific component.
• People – changing demographics both within the public service and the public they serve; next generation employee as well as the next generation client of government service.
• Technology – is enabling whole new ways of working and interacting; tools and techniques; mobility; favourite device; etc.
• Connections - the interactions and modes of interaction within departments, across departments, across government jurisdictions and with the business and citizen clients.
The moderator will connect the dots amongst the presenters in terms of the common themes that emerge to provide the cohesive story to the audience and paint the picture of what the next generation workplace will look like and what that will mean to the public service i.e. some remarks on getting from here to there.
Moderator - Robert Sibley, Associate Director, Gartner
Robert Sibley is an Associate Director with Gartner Consulting based out of Ottawa. His primary focus at Gartner is helping public sector clients think through the business of technology. Whether it be technology road-mapping and application portfolio assessments and modernization, or sourcing, Rob brings a business lens to technology challenges.
Prior to joining Gartner, Mr. Sibley spent six years at Innovapost, a $350 million IT outsourcing joint venture between Canada Post and CGI. There he led a number of business and functional strategy consulting engagements, including two engagements which saw Rob identify, business case, and successfully launch and market two new commercial offerings on behalf of his clients. While also with Innovapost, Rob led the commercialization efforts for the first product launch in the companies' history – an internal social networking solution for the enterprise – while also managing the organizations’ internal innovation program.
Mr. Sibley also held a brief position as the Director of Service Innovation at Systemscope before joining Gartner, an Ottawa-based consulting firm that focuses exclusively on the federal government market. There, in addition to his business development and consulting delivery lead roles, he led the transformation of the firm's website and marketing strategy, which leveraged social media to cost-effectively elevate awareness of the firm.
Mr. Sibley holds a Bachelor’s degree from Carleton University, an MBA from the University of Ottawa, and New Product Development Professional designation.
Neil Martin is the Co-founder and Editor-in-Chief of Konekt, a new social networking platform for young Canadians to share ideas and promote positive social change. Konekt, originally a campus magazine, was founded at Queen’s University in 2009 with the mission of fostering Canada’s next generation of leaders and creative thinkers.
As Editor-in-Chief, Neil has built a community of hundreds of young artists and writers from cities and campuses across Canada. The community continues to grow every day as more young Canadians discover Konekt through word of mouth.
Neil is originally from Ottawa and has a BA (Honours) in Media Studies from Queen’s University. An entrepreneur from a young age, Neil has always been passionate about blending creativity with hard work and leadership. He now lives and works in downtown Toronto. Contact neil@konekt.ca
Laura Wesley is one of a growing number of professionals working towards a results-based collaborative culture in the Canadian public service. Trained as a business analyst, she has a decade of experience measuring and improving online services. She is currently the project lead for the development of the Standard on Web Usability at Treasury Board Secretariat. She tweets under the moniker @ResultsJunkie and blogs at http://usability4government.wordpress.com
Speaker - Jennifer Hollington, Director General, Corporate Directions and Priorities, Natural Resources Canada
Jennifer is the Director General of Corporate Directions and Priorities with the Science and Policy Integration Sector of Natural Resources Canada. Her previous positions in NRCan include Director General of Planning, Operations and Information with the Canadian Forest Service, Associate Executive Director of the Shared Services Office, and Director of Management Services with the Energy Sector. Jennifer is the Jen of Café Jen, her internal blog, to which she has published twice a week for three years. Jennifer has an Honours degree in Journalism from Carleton University.
Speaker - Ryan Androsoff, Senior Policy Advisor (Web 2.0), Treasury Board of Canada Secretariat
Ryan Androsoff is the Senior Policy Advisor for Web 2.0 in the Chief Information Officer Branch of the Treasury Board Secretariat. In his current role, Ryan is developing government-wide policy guidelines and strategy for the incorporation of Web 2.0 technology into the business processes of government. He advocates for increased and effective use of social media tools across the GC through guidance, engagement and community collaboration.
Ryan’s career has included serving as an advisor to Canada’s Minister of International Cooperation at the Canadian International Development Agency (CIDA), as well as working at the World Bank in Washington, DC on initiatives to promote results-based management in international development. Ryan is a graduate of the Harvard Kennedy School of Government in Cambridge, Massachusetts where he earned a Master in Public Policy degree. His research at Harvard focused on “Government 2.0” and he specifically examined the implications for governments of using social media and other on-line collaboration tools. Ryan also has a Honours degree in Public Affairs and Policy Management from Carleton University in Ottawa.
Speaker - Jodi LeBlanc, Advisor, Values and Ethics, Organizational Health & Ethics, Veterans Affairs Canada
Jodi LeBlanc is a strong supporter of all Web 2.0 technologies – helping employees collaborate, innovate, share and "work smarter". She is passionate about using Web 2.0 to extend dialogue beyond organizational and regional boundaries. Jodi has embraced social media and uses the various tools to stay connected from coast-to-coast-to-coast and collaborate where the distance and silos melt away. She has experience reverse mentoring managers and senior leaders on the benefits of web 2.0 technology in the workplace and is a passionate change agent that wants to make a difference in the Public Service. Jodi is Chair of the Federal Youth Network, the umbrella group that encompasses all the interdepartmental youth networks across the country. In her day job she works as a Classification Advisor with Veterans Affairs Canada in PEI.
Her career highlights include an assignment with Canada Public Service Agency (CPSA) as part of the PS Branding Engagement and Outreach team, a facilitator at the Future Leaders Forum: “Leadership: The Next Generation” brain jam, a guest panel member of the VAC Senior Management Employee Engagement session, a facilitator at the Conversation across Generations: Public Service Renewal in Action workshop, Chair of the jury committee for the IPAC Student Thought Leadership awards, jury member for the National IPAC Promising New Professional award, a panelist at the National Managers' Community Forum, a panelist at the "Reverse Renewal" session at the IPAC 2010 conference, a panelist at the Collaborative Culture Camp (C3) 2010, a panelist on the "Successful Employee Engagement" panel at the 2010 PEI NMC Leadership Forum and a member of the Collaborative team that delivered "The Power of Web 2.0—Enabling Collaboration in the GoC" workshop at the 2011 NMC Professional Development Forum.
Speaker - Robert Giggey, Strategic Support Coordinator, ITS, OpenData Lead, City of Ottawa
Robert Giggey is a Strategic Support Coordinator with the City of Ottawa’s IT Department. He has been actively involved with the OpenData initiative in Ottawa since 2009, including the very successful Apps4Ottawa contest in 2010. He is currently leading the program and is passionate about ensuring that opendata reaches its full potential in Ottawa by continuously pursuing a rich engagement with the public as well as working collaboratively with the other opendata cities across the country.
Robert is the Easter Regional Director for MISA Ontario (Municipal Information Systems Association), and he has an MBA from the University of Ottawa and a Bachelor of Science degree from the University of Maryland Baltimore County (UMBC).
Speaker - Tanya Twynstra, Director, Capacity Building, Citizen Engagement, BC Government
Tanya Twynstra, is the Director, Capacity Building, Citizen Engagement with the BC Government. Tanya and her team support government program areas and employees who are looking to listen, ask and engage with stakeholders and citizens' differently. Some of this work involves business process redesign and some includes advising on tools and technology to enable new, more open ways of working and communicating. To support this work, the team has lead the creation of BC’s Social Media Guidelines and a comprehensive training and support model for BC public servants (@tantwy on Twitter).
Speaker - Nicholas Charney, Office of the Assistant Deputy Minister - Acquisitions Sector, Library and Archives Canada
Nicholas has been a journeyman public servant since 2007. He has worked both at the bottom and top of the hierarchical structures, on detailed policy analysis and on the coordination of Ministerial briefing books and calendars.
He currently provides advice to policy makers and senior executives on how to use new collaborative technologies to gain efficiencies, foster innovation, and improve engagement. He has been blogging openly about these opportunities (and challenges) at cpsrenewal.ca.
He holds an undergraduate degree in Political Science, International Relations and Law from Carleton University and a Master’s degree in Conflict Studies from Saint Paul University.
Speaker - Peter Cowan, Director, Enterprise IM, Natural Resources Canada
Peter Cowan is Director of Enterprise Information Management at Natural Resources Canada (NRCan). He has been instrumental in implementing social and collaborative technologies in the department, the first of which was a wiki for use by all employees in October 2007. Peter continues to champion the use of social collaboration tools at NRCan as a way to change the culture of the department to a more open, collaborative and integrated knowledge organization.
Peter has been involved in building websites and implementing information management solutions for the past 12 years. He played a key role in the launch of the Canada site - business component, he also lead the acquisition of the Government of Canada's portal, content management, and search solutions.
Peter has a Bachelors degree in Philosophy and a Masters in Public Administration.
Identity is fundamental to Canadian society. It is the starting point of trust and confidence in interactions between the public and government; it is a critical enabler of service delivery, security, privacy, and public safety activities; and it is at the heart of the public administration and most government business processes. How identity information is collected, used, managed, and secured is of critical interest to leaders in the public sector charged with protecting the rights of citizens, ensuring privacy, and ensuring national security and public safety. The federal government has adopted identity federation as its strategy to address these challenges. Federating identity management will permit trust, established by internal identity management business processes to be further extended across boundaries and enable government organizations to form trust relationships and optimally pursue interoperability goals that best align with their business model and IT policies, security, privacy goals, and requirements.
This panel will discuss the approach taken by the federal government in implementing identity federation and progress made to date and its implications on service delivery for citizens and businesses across jurisdictions as well as the linkages of this strategy on the renewal of the payment system in Canada.
Keynote Speaker - Patricia Meredith, Chair, Task Force for the Payments System Review, Finance Canada
Not available.
Moderator - Pierre Boucher, Deputy Chief Information Officer, Treasury Board of Canada
Pierre Boucher is Deputy Chief Information Officer at the Chief Information Officer Branch, at Treasury Board Secretariat of Canada. Prior to this, he was Executive Director for the Security and Identity Management division and was responsible for all aspects of Government Security including the Policy on Government Security and IT Security, Cyber Authentication and Identity Management. Previously, Mr. Boucher was Senior Director, Enterprise Architecture and Standards at the Treasury Board Secretariat of Canada. Mr. Boucher joined the Treasury Board in November 2003 after nine years in the private sector, where he held positions with increasing responsibilities. He was Senior Director of Research and Development and Vice-President of Customer Service at Entrust. He was also Manager, Technical Services Group, Information Technology Security Branch, National Defence, where he was a leader in security architecture in a context of internetworking and the Department's increased liaising needs.
Mr. Boucher has previously worked at the Communications Security Establishment as Project Manager for the development of various security products. He obtained a Bachelor's degree in Electrical Engineering from the École Polytechnique de Montréal in 1985.
Panelist - Ted Gallivan, Director General, Business Returns Directorate, Assessment and Benefit Services Branch, Canada Revenue Agency
Mr. Ted Gallivan is the Director General of the Business Returns Directorate in the Assessment and Benefit Services Branch in the Canada Revenue Agency, where he is accountable for the collection of over $86 B in revenue each year. Ted is responsible for My Business Account, which is an innovative secure online portal connecting business owners and their representatives to numerous business lines including corporate tax, sales tax, payroll, information returns, payments, accounting and others. Mr. Gallivan is accountable for developing and maintaining relationships with the business community including groups such as the Canadian Federation of Independent Business (CFIB). Ted also oversees the highly successful Business Number (BN) secure registration process. The BN is a common identifier for businesses in Canada, used not only for Income Tax purposes but also for various other levels of government through partnership agreements. Prior to this, Ted was a Senior Director in the Business Registration and Corporation Programs Division responsible for processing, assessing, and validating information filed through Corporate and Excise Tax returns.
Previously, Mr. Gallivan worked in Corporate Audit and Evaluation Branch as the Director of Internal Audit. In Internal Audit, he provided briefings to both the Commissioner and Board of Management where he oversaw audits of various CRA programs and systems including aspects of security, service delivery and collection of personal information.
Mr. Gallivan is a certified Internal Auditor (CIA). During an assignment with the Treasury Board Secretariat, he worked as a Senior Analyst in the Social and Cultural Sector.
Mr. Gallivan began his Public Service career in Customs & Excise in 1991, then joined the Canada Revenue Agency in 1992 where he has held extensive operational and progressively more senior managerial positions.
Mr. Gallivan graduated with a Bachelor of Arts degree in Political Science from Concordia University in Montréal.
Panelist - Peter Simeoni, Assistant Deputy Minister, Integrity Services Branch, Service Canada
Peter Simeoni was appointed Assistant Deputy Minister of the Integrity Services Branch, Service Canada, in June 2006. Prior to joining Service Canada, Peter was Acting Deputy Secretary to the Cabinet (Senior Personnel and Special Projects) in the Privy Council Office (PCO). Before that, Peter was Assistant Secretary to the Cabinet (Senior Personnel and Special Projects) at PCO.
Mr. Simeoni joined PCO in 2003 on an interchange assignment from the Office of the Auditor General (OAG) of Canada as Director, Human Resource Policies and Management Priorities, Senior Personnel and Special Projects.
While at the Office of the Auditor General, Mr. Simeoni held a variety of senior positions. From 2000 to 2003, he was the Principal responsible for the Human Resources Development Canada audit team. From 1997 to 2000, Peter was responsible for the Industry Portfolio audit team. From 1996 to 1997, Peter lead the OAG's professional practices function.
Mr. Simeoni began his Public Service career with the Public Service Commission of Canada in 1984.
Mr. Simeoni graduated with a Masters of Arts degree in Public Administration from Carleton University and holds an Honours Bachelor of Arts in Economics and Political Science from the University of Toronto.
A moderated panel will discuss how government and private sector organizations can collaborate to address web accessibility. Panelists will include representatives from each of these organizations.
Areas of discussion will include successes and challenges related to developing and ensuring capacity and expertise, technology solutions and organizational readiness to ensure ongoing conformance to Web Content Accessibility Guidelines 2.0.
Governments and organizations around the world have been addressing Web accessibility since the advent of the World Wide Web in the mid 1990's. With the publishing of the internationally accepted Web Content Accessibility Guidelines 1.0 (WCAG 1.0) in 1999 and WCAG 2.0 in 2008, most western countries have either adopted WCAG 1.0 or are in the process of updating to the latest guidelines.
While there have been many successes, there are also challenges that stem from the rapid pace of technological change. The Government of Canada, the provinces, the private sector and academia must work collaboratively to ensure that the Web is accessible for all individuals. This session will focus on lessons learned and next steps to move forward.
Moderator - Peter Bruce, Chief Information Officer, Information Systems Branch Agriculture and Agri-Food Canada
Peter Bruce is the Chief Information Officer at the Information Systems Branch, at Agriculture and Agri-Food Canada. Prior to this, he was the Deputy Chief Information Officer at the Chief Information Officer Branch, at Treasury Board Canada. He was also the Chief Technology Officer for Library, Archives of Canada and LAC's lead for the Canada Project. He worked for the Government of Ontario from July 2000 to July 2002. While there, he worked with the Ministries of Education and Training, Colleges and Universities as well as at Management Board Secretariat. He has extensive experience with the Federal Public Service having worked in 11 departments over 25 years. This included positions as the CIO for the Federal Department of Justice from 1997 to 2000. His public service career has been focused on improving government programs, services and operations through effective use of information technology. Peter has a BSc in Computer Science from the University of Ottawa and an MBA from Queen's University.
Timothy C. Lethbridge, PhD. P.Eng, I.S.P. is a professor in the School of Electrical Engineering and Computer Science, University of Ottawa, where he has taught since 1994. In the 1980's he worked at Bell-Northern Research and the Government of New Brunswick. He researches and teaches software usability, software engineering, and model-driven development.
His current research focus is the Umple technology for model-oriented programming, which allows one to model or program using UML constructs added to languages such as Java, PHP and Ruby. He has over 100 scientific publications and is co-author of a software-engineering textbook published by McGraw Hill. He is head of the Computer Science Accreditation Council of CIPS; he headed the Software Engineering program at UOttawa for several years, and has worked with the IEEE to establish international standards for software engineering education and certification. His website is http://site.uottawa.ca/~tcl, and his email is tcl@site.uottawa.ca<mailto:tcl@site.uottawa.ca>.
Andrew Kirkpatrick is Group Product Manager for Accessibility at Adobe Systems. Andrew’s team attends to accessibility issues with product teams across the Adobe product line and works with customers and standards groups, including representing Adobe on the W3C’s Web Content Accessibility Guidelines working group; the United States FCC Video Programming Accessibility Advisory Committee, offering guidance for implementation of the 21st Century Communications and Video Accessibility Act; and the US Access Board Telecommunications and Electronic and Information Technology Advisory Committee, reviewing Section 508 standards. In addition, Andrew and his team define Adobe’s overall strategy for accessibility. Andrew is a frequent speaker and writer on accessibility including authoring chapters for Web Accessibility: Web Standards and Regulatory Compliance. Andrew blogs about accessibility at http://blogs.adobe.com/accessibility and tweets occasionally (awkawk).
Panelist - Richard Schwerdtfeger, Chief Technology Officer, Accessibility, IBM Software
Richard is the Chief Technology Officer, Accessibility, for IBM Software, an IBM Distinguished Engineer and Master Inventor. His responsibilities include overall accessibility architecture and strategy for Software Group.
Richard participates in numerous W3C standards efforts including HTML 5, WAI Protocols and Formats, and Ubiquitous Web Applications.
Richard created and chairs the W3C WAI-ARIA accessibility standards effort for Web 2.0 applications as well as the IMS GLC Access for All accessibility standards efforts. He also formed and co-chairs the Open Ajax Alliance Accessibility Tools Working Group which is leading the industry in establishing new WCAG 2 accessibility rule sets and reporting best practices needed to support Web 2.0 applications.
Panelist - Laurie Lucas, I&IT Accessibility Executive Advisor, Government of Ontario
With more than twenty-five years of I&IT experience in both private and public sectors, Laurie has spent the past six years focusing on the Ontario Public Service (OPS) I&IT accessibility portfolio. In 2007, Laurie led the initiative to establish the I&IT Accessibility Centre of Excellence (ACOE). With the mandate of being the authoritative source of I&IT accessibility information, Laurie and the ACOE team are providing I&IT accessibility advice and guidance to Ontario Government project teams and staff on a daily basis. Through this experience, Laurie has also acquired a wealth of knowledge of I&IT accessibility guidelines, standards, assessment tools and assistive technology.
Laurie is currently working with her OPS partners to integrate accessibility throughout the life cycle of I&IT projects, including governance processes. This will enable the Ontario Public Service to meet its obligations under the Accessibility for Ontarians with Disabilities Act (2005) and the Integrated Accessibility Standards Regulation.
Panelist - Donna Wood, Chief Information Officer, Canadian Heritage
Donna Wood is currently Chief Information Officer for the department of Canadian Heritage. With 30 years of experience in the federal public service, Ms. Wood has been involved in the delivery of government information to citizens and government employees throughout her career. She has worked in information and communication services managing government photo collections, multi-media production, publishing services, signage operations, call centres, and web sites. She was responsible for the establishment of the government’s first primary toll-free enquiry service (1 800 O-Canada), the government’s intranet site (publiservice.gc.ca) as well as the development of the main internet portal (Canada.gc.ca) as part of the Government Online Initiative. In her current role, Ms. Wood is accountable for the department’s Information Management, Information Technology activities.
When Purolator, Canada’s largest courier company, needed to streamline its customer experience, it looked to emerging technologies and transformed its business with cloud computing. In partnership with its IT Service Provider, Innovapost, and salesforce.com, Purolator successfully deployed a customized, cloud-based call center application that services over 35,000 customer requests a day. Join us to explore how these three companies overcame agile development and integration challenges to arrive at this industry-first customer care solution. Attendees will gain insight into the technology and processes required for success, “lessons learned” and what organizations should consider when looking at cloud solutions for their business.
David’s responsibilities include client and business development, and IT solution definition and operation for Purolator Courier Ltd. Prior to joining Innovapost in 2004, David accumulated a wealth of IS/IT experience in the Financial services sector and Canada's software development industry. The focus of David's professional experience is transforming strategy into achievable technology programs, and managing programs in complex multi-stakeholder environments. David has a Bachelor of Applied Science from the University of Toronto and an MBA from the University of Western Ontario.
Co-presenter - Richard Eyram, Area Vice President, Canada, salesforce.com
Richard Eyram joined salesforce.com in 2006 to lead the our Canadian enterprise business. Rich is based in Toronto, and is accountable for the growth & expansion across the country in both commercial and public sector markets.
Rich joined salesforce.com in 2006 after finishing a two-year sabbatical, sailing from Toronto throughout the Caribbean with his wife and two children. Prior to this journey, he held various positions with Pivotal Corporation, including Vice President & General Manager, Vertical Markets for North America. Rich joined Pivotal via an acquisition, after selling his consulting firm, inFORM, to Pivotal in 2001. Rich began his professional career with Accenture, focusing on business transformation and emerging technology-enabled sales markets.
Rich received his BComm from the University of Toronto.
In 2005 CRA embarked on a massive project titled Managed Distributed Environment (MDE), in part to simplify services by consolidation and virtualizing services into its two data centres. Using server based computing, CRA provided 75 applications via session virtualization to 6,400 users for all of their work, as well as access to national applications for 65,000 users. CRA continues to centralize as part of its strategic direction to create highly available and secure services in a "private cloud" for a more agile and flexible system which allows connectivity to any application, anytime, for any user.
Speaker - Annette Butikofer, Director General, Technology Services Directorate, Canada Revenue Agency
Annette began her IT career in 1985, working as a programmer/analyst for Telecom Australia in Melbourne as part of a university work exchange program. Upon returning to Canada, Annette worked in the private sector before joining the Canada Revenue Agency in 1991 as a Senior Programmer Analyst.
A graduate of the Executive Development Program (EXDP), Annette has held progressively more challenging positions within the CRA, and is currently Director General of the Technology Services Directorate. Annette holds a Bachelor of Business Administration with a specialization in Management Information Systems from Lakehead University, and is also a Certified Management Accountant (CMA).
Municipalities across the country are facing similar challenges by the ever changing technology landscape. Essential ingredient in meeting these challenges is the leadership of the Municipal CIO to transform their IT department from a Cost Center to an Opportunity Center.My topic will cover the deployment of Technology in Municipal Government and the significant transformational role that technology plays in enabling municipal departments to deliver their services to the residents and businesses of our region in an effective and efficient manner.
Speaker - Louis Shallal, Chief Information Technology Officer, Regional Municipality of York
Dr. Shallal is an accomplished Leader & Senior Manager with over 35 years of broad & diversified expertise in Information Technology, Strategic Planning and Engineering. In May, 2004 Dr Shallal joined the York Region as the Chief Information Technology Officer.
His professional background includes three years as the CIO for the City of Hamilton, and over five years as Director of Geomatics then Executive Director of IT with the Region of Ottawa Carleton. Prior to that, he held a number of senior strategic, engineering and transportation planning positions with Region of Ottawa-Carleton and the Ministry of Transportation of the Province of Ontario.
Dr Shallal Credentials include a Diploma in a program for Senior Executives in Local and State Governments from Harvard University, Doctorate and Master degrees in Civil Engineering from Carleton University (Ottawa, Ontario) and Wayne State University (Detroit, Michigan) respectively as well as a secondary teaching career for over 15 years at the graduate and under-graduate level at Carleton University, University of Ottawa and McMaster University.
Dr Shallal is a member of a number of professional organizations and serves as a national board member of the CIO Association of Canada.
The annual Rotman-TELUS Joint Study on Canadian IT Security Practices includes comprehensive data and results on how well governments in Canada are doing at securing their core IT infrastructure and applications. This presentation will profile these results and position the security posture of the Government of Canada as compared to other high performance organizations. Additionally, the presentation will discuss the threats and challenges high performance Canadian public sector organizations are struggling with most including:
* IT Security Governance Issues
* Security of Applications
* IT Security Budgets
* IT Security and Information Security Breaches
* Social Media and Security Issues
Mr. Roger Tremblay has twenty years of experience in the field of networks and information systems engineering and management. As a project leader or in an advisory role within numerous Enterprise and Service Provider environments, he has successfully delivered large scale security architecture projects, security certification, audits and risk assessments as well service integrated toolset implementations. His knowledge of infrastructure management and information protection practices has also benefited organizational business planning, IT policy development, process renewals, and performance-management activities.
As Principal Consultant of TELUS Security Services in Ottawa, Mr. Tremblay manages projects and advises Government of Canada organizations. Prior to TELUS he was a Security Services Manager within Deloitte & Touche LLP Enterprise Risk Services in Ottawa. Earlier in his professional career, he consulted within the Bank of Canada and the Department of National Defence network security architecture and service management groups.
John Rath-Wilson and John McBain, will provide an overview of Workplace 2.0, the Government of Canada (GC)’s initiative to renew the federal public service workplace.The three “pillars” of Workplace 2.0 are: The Workplace—modernizing the GC’s office space; The Back Office—modernizing the tools and technology that GC employees use to do their work; and The Way We Work—bringing the GC community together to collaborate and communicate. Many factors are driving Workplace 2.0, including economics, workplace demographics, environmental issues, and technology.Technology, in particular, is essential to Workplace 2.0. The GC is using new technologies not only to increase productivity and efficiency, but also to improve recruitment, retention, and workplace well-being. PWGSC-led initiatives such as Telepresence, GEDS Plus, and myKEY are already making for a more connected, more secure, more modern government workplace. Workplace 2.0 comes with many challenges, but, those challenges can be overcome through a strong commitment to innovation and excellence.
Speaker - John McBain, Assistant Deputy Minister, Real Property Branch, Public Works and Government Services Canada
John was named Assistant Deputy Minister for Real Property Branch at Public Works and Government Services Canada in April 2010. Prior to this appointment he served as Associate Assistant Deputy Minister for Real Property from 2008 and Regional Director General for PWGSC Atlantic starting in 2005.
As Assistant Deputy Minister, John leads a national organization of 3,600 employees that house 255,000 public servants in the largest real estate portfolio in Canada. Holdings encompass more than 7 million square metres of office space plus major engineering assets with a replacement cost of $4.1 billion. Real Property Branch operates on an annual gross budget of $3.1 billion and provides optional services to government through a revolving fund with an annual business volume of $1.6 billion per year.
John entered the Public Service by joining Parks Canada as a Senior Landscape Architect after practicing in the private sector. He began his career with PWGSC in 1987 holding progressively more responsible positions including National Service Director prior to being named Regional Director General in 2005.
As Regional Director General for PWGSC, he was accountable for the broad range of PWGSC services in Atlantic Canada and as the Minister’s representative and federal lead on the Sydney Tar Ponds Remediation Project.
Most recently John served as the inaugural Assistant Deputy Minister Champion for the Real Property Institute of Canada.
Speaker - John Rath-Wilson, Chief Operating Officer. ITSB, Public Works and Government Services Canada
John Rath-Wilson became Chief Information Officer (CIO) of the Information Technology Services Branch (ITSB) at Public Works and Government Services (PWGSC) on August 4, 2011.
As CIO of a revitalized ITSB, John is now responsible for ensuring ITSB provides focused and dedicated IM and IT service excellence to PWGSC. He is leading the transition of the Branch and strengthening ITSB’s role as a valued strategic partner, both within PWGSC and as a partner with Shared Services Canada.
Prior to this appointment, John was the Chief Operating Officer (COO) of ITSB where he provided support to ITSB's Chief Executive Officer in focusing on the branch’s mission, vision and strategic direction. Previously, he worked in Service Canada's Operations Branch as Director General, Processing and Payments, and more recently as Senior Director General within the same branch. In the latter position, he provided executive oversight and functional guidance in the processing and delivery of over $70B in social benefits to Canadians.
During his years at the Department of Human Resources and Social Development (HRSDC), John held various positions in the field of IT and led several major projects, such as the Information Communications Technology (ICT) Renewal. He was also the Chief Technology Officer / Senior Director General of the Technical Services Directorate, where he established an informatics vision and the technology infrastructure for two organizations with approximately 26,000 employees.
John was President of the Association of Public Sector Information Professionals (DPI) in 2007 and he currently serves on the DPI Board of Directors as Director, Professionalism. He holds a Bachelor of Arts in Political Science from the University of Western Ontario and is also an Information Systems Professional.
John is married with two children and has a passion for hockey, skiing, biking and running.
Panelist - Kevin Radford, Vice président, Agence canadienne d'inspection des aliments
Kevin Radford a été nommé au poste de vice président de la Direction générale de la gestion de l'information et de la technologie de l'information à compter du 11 juillet 2011. M. Radford soutient la haute gestion de l'Agence avec une grande variété de leadership, de planification stratégique ainsi qu'avec une expérience de gestion.
Grâce aux nombreux postes qu'il a occupés au sein du ministère de la Défense nationale et des Forces canadiennes, Kevin a acquis une vaste expérience en gestion de projet, en gestion de l'information et en planification stratégique.
M. Radford est titulaire d'un baccalauréat en génie du Collège militaire royal du Canada ainsi que d'une maîtrise en administration des affaires de la Schulich School of Business. En 2003, il a pris sa retraite de l'Aviation canadienne, où il était ingénieur en aérospatiale.
Over the course of the past year the cities of Ottawa, Toronto, Edmonton, and Vancouver have been working together on common opendata issues. Through a moderated four-member panel each of the four cities, self-dubbed the G4, will describe what opendata has meant to their cities, what they’ve learned and where they want to go next. They will demonstrate how cities are working together and with their communities to better serve Canadians. They will also discuss the possibilities that his technological and cultural innovation could offer to governments and their citizens with the involvement and participation of all three levels of government.
Moderator - Prashant Shukle, Director General, Mapping Information Branch, Natural Resources Canada
Mr. Shukle is currently working to advance national geomatics policy and programs for Canada's federal government by building effective international and national partnerships with federal, provincial, municipal governments, the private sector, and the academic community.
Participant Biography
Mr. Prashant Shukle is the Director General for Mapping Information Branch. Mr. Shukle joined the Public Service in 1991 and has worked for several departments including Canada Customs, Revenue Canada, Excise, Human Resources Development Canada, Social Development Canada, Service Canada and Natural Resources Canada. Mr. Shukle has extensive policy expertise having worked on such initiatives as Tariff Policy implementation, Aboriginal Tax Policy, Social Security Reform, Employment Insurance Reform (1996); Canada Pension Plan Reform, and the 1996 Policy Research Committee, mandated by the Clerk of the Privy Council to identify key medium-term policy pressures facing Canada in the early 21st century. This initiative led to the permanent creation of the federal Policy Research Initiative. Mr. Shukle has also obtained extensive experience in the area of Organizational Development, Change Management, and Performance and Outcomes Measurement.
Panelist - Dave Wallace, Chief Information Officer, City of Toronto
Dave Wallace became Toronto's first Chief Information Officer (CIO) in 2007.
Prior to joining the City, Dave was Vice-President of the National Public Sector Program at Chartwell Inc., providing leadership and support to all three levels of government. He also held many key roles in his over 20 years of service with the Ontario Government, including Head Architect in the Office of the Corporate Chief Strategist and the first Corporate Chief Technology Officer (CTO) within the Ontario Public Service (OPS).
Dave has an MBA from the University of Toronto and a Bachelor of Business Management from Ryerson University.
Dave has promoted enterprise architecture, open government/open data, privacy, citizen-centric design and information management across Canada and around the world.
Panelist - Guy Michaud, Director, Information Technology Services and Chief Information Officerogie de l’information et directeur principal de l’information, City of Ottawa
Guy Michaud, Director, Information Technology Services and Chief Information Officer for the City of Ottawa has over 31 years of progressive domestic and international experience in managing strategic Information Technology (IT) initiatives within both the private and public sectors.
His diversified background spans from providing strategic advice and services to municipal, provincial, Canadian and foreign government to leading the development of all Global Corporate Information Systems portfolios for high-tech companies. This experience provides him with the ability to provide advice, solutions management and liaise with a panoply of clients.
As the Director and Chief Information Officer of the Information Technology Services Department in the City of Ottawa, Guy has a vast array of responsibility. His department provides core technology infrastructure services to 317 connected City facilities spread over 2,760 square kilometers with over 10,700 network users, supporting over 440 business applications. This also includes records and information management policy in addition to IM/IT architectural and security planning to support City staff in serving a population of over 1.2 million.
Guy’s international and domestic experience, coupled with a M. Sc. In Project Management has provided Guy with the skill-set to continuously expand his IM/IT track record.
Panelist - Ashley Casovan, Strategic Coordinator, City of Edmonton, Alberta
Ashley Casovan is the Strategic Coordinator for the Chief Information Officer at the City of Edmonton. Passionate about creating open government and enhancing community engagement, she is currently working on several innovative projects within the Information Technology Branch, the City of Edmonton and beyond. Prior to working with the City of Edmonton, Ashley worked as a political organizer in Canada and the United States. Outside work, Ashley is an active board member with Next Gen, Equal Voice Alberta North, and the Institute of Public Administration Canada’s New Public Servant Committee.
In March 2011 Mitel was awarded the exclusive contract to supply a full IP Telephony infrastructure to the Department of Foreign Affairs and International Trade of Canada. This is a project that will over the next five years see every Canadian Mission, Embassy and Consulate around the world replace their legacy infrastructure with not just Mitel's IP telephony, but also a range of virtualized UC applications running on VMware. DFAIT are the first major Federal department to commit to a full IP telephony replacement, particularly when coupled with such a wide-ranging virtualization strategy. Using this example Jim Davies, CTO of Mitel, will talk about how government can enable the transformation of business practices through migrating away from TDM telephony infrastructures and telco-based exchange services; by embracing a standards-based, fully virtualized, location- and hardware-independent software environment, government can deliver the benefits of truly unified communications.
Keynote Speaker - Jim Davies, Global Chief Technology Officer, Mitel
As Chief Technology Officer, Jim Davies is the driving force behind the strategic direction of Mitel’s unified communications solutions portfolio and
its evolution beyond today’s technology horizon. Appointed as CTO in 2003, Jim brings a working history rich in research and development and business experience within telecommunications. His intimate understanding of the constantly unfolding dynamics of IP communications technology has placed him at the forefront of Mitel’s next-generation strategies, ensuring the
company is persistently growing in new and innovative directions.
Since joining Mitel in 1998 Jim has held the roles of Vice President of R&D and Vice President of Solutions Management. In these roles he was deeply immersed in product development and the creation of go-to-market strategies for Mitel’s communications solutions portfolio. His contributions and leadership were crucial in advancing Mitel to the front of an emerging multi-billion-dollar IP communications market.
Prior to Mitel Jim worked nine years in R&D roles at Nortel Networks where he acquired broad product development experience in hardware, ASIC, embedded software and applications.
Jim is a proud graduate in electrical and mechanical engineering from Queen’s University.
Keynote Speaker - John Clarkson, Deputy Minister, Department of Innovation, Energy and Mines , Department of Innovation, Energy and Mines
John is the Deputy Minister of the Department of Innovation, Energy and Mines in the Province of Manitoba. He has over 20 years of senior executive experience in the public and health care sectors. He leads the governments initiatives related to energy, mineral resources, petroleum, innovation, research, science and technology related business development, community connectivity, service transformation and information technology. Under his leadership the province has: been recognized as a leader in clean and renewable energy initiatives, energy efficiency activities: established a significant presence in the life sciences industry; released an aggressive strategy that links together environmentally sustainable practices with economic growth; adopted a comprehensive innovation framework, and is transforming the way government operates through the use of technology.
Governments are now adopting innovative strategies and enabling technologies to dramatically improve policy outcomes, increase service quality, streamline business processes, and strengthen relations with citizens and businesses. The current fiscal realities, aging population, and increasing tax erosion are placing new demands on all governments. Rising expectations of citizens and businesses and the rapid explosion of mobile technology, social media, cloud computing, analytics and other innovative technologies, are now opening the door for new ways of delivering services. Kathy Garcia, Global Senior Vice President, Applications and Business Services, HP Enterprise Services, speaks to the advantages and challenges of governments shifting to an innovation agenda and discusses what governments are doing today to stay agile, connected, and cost-effective in an ever-changing Instant-On world.
Keynote Speaker - Katherine C. Garcia, Senior Vice President, Applications Services, HP Enterprise Services, Hewlett-Packard Company
Katherine Garcia is senior vice president of Applications Services for HP Enterprise Services. Her organization serves clients from all industries in more than 170 countries, applying innovation to modernize and manage their applications portfolios to enhance business results. Garcia is a recognized leader in the IT services industry. Prior to joining HP, she held several senior executive positions at IBM, Loral, and Lockheed Martin. Most recently, Garcia was general manager, IBM Global Business Services, Growth Markets—MTN (a global telecommunications company). In this role, she was responsible for creating and executing strategic plans to initiate business operations across Africa, in addition to supporting MTN's business.
During her career at IBM, Garcia held a variety of senior management positions that enabled her to gain a global perspective and develop expertise in high-growth markets. During this time, she lived and worked in numerous countries, including Australia, India, Singapore, and South Africa. Previously, Garcia held the position of president of Lockheed Martin Naval Electronics and Surveillance Systems. Garcia holds a bachelor's degree in mathematics and economics with distinguished honors from Mary Washington College in Fredericksburg, Virginia. She also holds an honorary doctorate in electrical engineering from the Stevens Institute of Technology in Hoboken, New Jersey. She completed Seminar XXI, International Studies from Massachusetts Institute of Technology in Cambridge, Massachusetts. Garcia has been a trustee at Stevens Institute of Technology, a board member of the Webb Institute's College of Naval Architecture and Marine Engineering, and chairman of the Navy Research Advisory Board. She also served on the Board of Governors of the IBM Academy of Technology.
As communications move from email and instant messaging to social media sites such as Facebook, Twitter, and LinkedIn, and as data management and storage move to the cloud, organizations must quickly adapt. These new environments present unique challenges of dramatically increased data volumes, decreased formality of communication, and additional custody, control and access concerns. Organizations need to understand the benefits as well as the inherent risks that accompany social media and the cloud, and develop policies for governance and disclosure. This session will explore social media eDiscovery and best practices for managing cloud data sources to ease these new challenges.
Given the apparent decrease in voter engagement, Canadian governments are faced with seeking innovative ways to connect with the public. When used strategically, digital technologies are an effective means to engage citizens. Through the use of Internet voting and the implementation of multiple interactive online initiatives, the Town of Markham has become a leader in eDemocracy. In this session attendees will hear from the Mayor of Markham, the visionary behind Markham’s innovative use of digital technologies to engage citizens, as well as the CEO of Delvinia, the firm behind the initiatives and the only organization to collect consumer data on Internet voting in three consecutive elections.
Frank Scarpitti was elected Mayor of Markham in 2006 and re-elected in 2010 for a further four-year term. Mayor Scarpitti was first elected as a councillor in 1985. He was re-elected in 1988, 1997, 2000, 2003 and in 1991 as Deputy Mayor. At the Regional level, he has served as Chair of the York Regional Planning and Economic Development Committee, Chair of York Region Inclusivity Action Plan, and as a member of the Transit Committee and Solid Waste Committee. Mayor Scarpitti currently serves on the York Region Community Partnership Council, the York Region Rapid Transit Corporation and Markham Stouffville Hospital.
Adam Froman is an award-winning entrepreneur and a pioneer in the interactive industry in Canada. As CEO and founder of Delvinia, a Toronto-based digital strategy and customer experience design firm established in 1998, Adam and his team deliver effective solutions to clients in the financial, government, media, education and cultural sectors. Spearheading Delvinia’s unique blend of research and interactive expertise, Adam has worked with clients like RBC Royal Bank, Microsoft and Rogers to help them improve the ways customers experience and use new digital technologies. Adam’s association memberships include the Canadian Marketing Association and the Market Research and Intelligence Association.
This special two hour concurrent session will feature a combination of several presentations and two interactive panel discussions.
Session Moderator: Valerie Wutti, Executive Director, Special Projects Division, Treasury Board of Canada Secretariat
Presentation: Government of Canada Data Centre Strategy
Corinne Charette, Chief Information Officer, Government of Canada, Treasury Board of Canada Secretariat
Presentation: Share Services Canada – Update and Direction
Maurice Chénier, Senior Assistant Deputy Minister, Shared Services Canada
Panel Discussion 1: Government of Canada Shared Services Success Stories
An interaction Question and Answer period will be included.
Facilitator: Christine Payant, Director General, Enterprise Services, Public Works and Government Services Canada
Panelists:
• Lorne Leech, Director General, Canada Revenue Agency
• Patrice Rondeau, Chief Technology Officer, Senior Director General, Human Resources and Skills Development Canada
• Anne Craig, A/Director General & Chief Technology Officer, Canada Border Services Agency
Presentation: Provincial Shared Service Experience – Government of Manitoba Data Centre Transformation
Brian Konopski, Executive Director, Business Transformation and Technology (BTT), Government of Manitoba
Panel Discussion 2: GC Data Centre Strategy – Looking Forward - What’s Next?
An interactive Question and Answer period will be included.
Panelists:
• Corinne Charette, Chief Information Officer, Government of Canada, Treasury Board of Canada Secretariat
• Maurice Chénier, Senior Assistant Deputy Minister, Shared Services Canada
• Brian Konopski, Executive Director, Business Transformation and Technology (BTT), Government of Manitoba
• Peter Poulin, Assistant Commissioner and Chief Information Officer, Information Technology Branch, Canada Revenue Agency
Closing Remarks: Valerie Wutti, Executive Director, Special Projects Division, Treasury Board of Canada Secretariat
Moderator - Christine Payant, Director General, Enterprise Services, Shared Services Canada
Ms. Christine Payant was designated Director General of Enterprise Services in the Information Technology Services Branch (ITSB) at Public Works and Government Services Canada on May 19, 2010. Prior to her current role, she was Director General of Product Management in ITSB since January 2009. Christine is presently responsible for providing strategic direction, development and overall management of the Information Technology Shared Services product portfolio – a key component of the Government of Canada's IT Infrastructure Strategy. Enterprise Services also provides the primary department-facing function for IT Shared Services and is responsible and accountable for client relationship management function with Government of Canada departments and agencies.
Christine has held numerous senior IT positions within the Government of Canada. Her expertise spans over 30 years in the federal Public Service, where she has worked primarily in the IM/IT discipline at senior managerial levels including Canada Border Services Agency, Citizenship and Immigration Canada, Treasury Board of Canada Secretariat, Office of the Comptroller General of Canada, and Department of Finance.
Christine holds a Masters of Business Administration (MBA) from Queen's University in Kingston where she advanced her studies in computer science and business administration.
Moderator - Valerie Wutti, Executive Director, Special Projects Division, Treasury Board of Canada Secretariat
Nearing 35 years in the federal public service, Valerie Wutti has enjoyed a career that covered the IT landscape from being an end-user, to leading complex projects as well as the opportunity to be a business client of IT. She has worked in the former Revenue Canada and Canada Customs and Revenue Agency organizations, as well as Canadian Heritage where she was the Chief Information Officer. Valerie has been with the Treasury Board Secretariat since 2005 where she has been involved in key files such as the 2006 AG Audit on Large IT Projects, delivering on TBS’ commitments in that audit, strengthening TBS oversight on large IT enabled projects, the 2010 AG Audit on Aging IT and the TBS commitments from that audit, and as the TBS executive for key data centre files.
Panelist - Lorne Leech, Director General, Operations Services, Canada Revenue Agency
As Director General of Operations Services in the Infrastructure sector of the Information Technology Branch of the Canada Revenue Agency (CRA), Lorne Leech holds responsibility for the Agency’s data center operations, I.T. Security and Continuity and wide-area network services. As a member of the Senior Executive Team within the infrastructure sector, he aids in technology planning, architecture, standards, operations and governance. Mr. Leech joined the CRA in 1982 and moved into the domain of information technology through a Systems Analyst Trainee program in 1985.
Over the last 26 years plus Lorne has worked in many parts of the I.T. organization at CRA as a Systems Analyst, Project Leader, Senior Application Architect, Manager, Director and for the last 5 year as Director General.
Panelist - Patrice Rondeau, Chief Technology Officer, Senior Director General, Human Resources and Skills Development Canada
Patrice has been employed in his current role at HRSDC’s Innovation, Information and Technology Branch since July 2010 where he is responsible for the management and operations of the department Information Technology infrastructure. Before joining HRSDC, Patrice held the position of Director General, Service Management and Delivery within PWGSC’s IT Service Branch. Throughout his career, he has developed a remarkable level of leadership, management, and technical abilities resulting from a comprehensive 27 years experience in delivering critical fast-track multi-million dollar projects and in supporting vital systems for Canada Post, for the Department of National Defence, and more recently, for PWGSC and HRSDC.
Patrice holds an MSc, Computer Science from the Royal Military College of Canada, Kingston, Ontario, a BSc, Computer Science (Systems) and a collegial degree in Pure Applied Sciences from the Collège Militaire Royal de St-Jean, St-Jean, Quebec.
Panelist - Brian Konopski, Executive Director, Business Transformation and Technology (BTT), Government of Manitoba
Brian Konopski is an Executive Director with Business Transformation and Technology (BTT) at the Government of Manitoba. Brian was the Executive Sponsor of Manitoba’s Server Consolidation—Consolidation, Aggregation and Transformation (CAT) project and is currently leading Manitoba’s Application Portfolio Management Initiative. Brian has 25 years of IT industry, consulting and public sector experience and holds a B.A. in Psychology and B.Sc. in Computer Science, both from the University of Manitoba. Brian also holds Project Management Professional (PMP), TOGAF IT Architect and ITIL Service Management Foundation certifications.
Panelist - Corinne Charette, Chief Information Officer, Government of Canada
Corinne Charette was appointed to the position of Chief Information Officer of the Government of Canada, effective May 4, 2009.
Corinne comes to Treasury Board Secretariat from Transat A.T. Inc. where she was Vice-President and Chief Information Officer since May 2006. Previously, Ms. Charette was Deputy Director and Chief Information Officer of FINTRAC. During her 30+ year professional career, she served as Senior Vice-President, Internet Channel, for the Canadian Imperial Bank of Commerce, has been a Partner with KPMG Consulting leading their e-Business practice and has worked for IBM Global Services and Via Rail Canada.
Corinne holds a Bachelor of Science degree in engineering from Concordia University and is a Professional Engineer.
Panelist - Anne Craig, A/Director General and Chief Technology Officer, Canada Border Services Agency
As Director-General of IT Infrastructure Services for the Canada Border Services Agency, Anne is responsible to provide the IT infrastructure and services to all other CBSA branches for the effective delivery of technology products, applications and services to meet business needs, while ensuring integrity and availability of all technology infrastructure for CBSA. This includes the management of IT services provided by other government departments or outsourced vendor arrangements.
Anne has been a career public servant that includes close to 30 years in the IT domain in the CBSA and previously the Canada Customs and Revenue Agency. Prior to becoming the Director-General of Infrastructure Services, she has held positions including Director, IT Shared Services Management and Director, Traveller Systems.
Anne's portfolio of responsibilities includes IT Security & Continuity, IT Engineering, Client Services & Production Support, IT Shared Services Management, Data Management and Data Warehouse, and IT Quality Management. Specific infrastructure initiatives under way include the Data Centre Recovery project and the upgrade of the desktop platform to Windows7/Office 2010.
Panelist - Kevin Radford, Vice President, Information Management and Information Technology Branch, Canadian Food Inspection Agency
Kevin Radford was appointed Vice-President, Information Management and Information Technology (IMIT), effective July 11, 2011. Mr. Radford brings a wide range of leadership, strategic planning and management experience to the Agency's senior management team.
Kevin has extensive experience in project management, information management and strategic planning through various positions held with the Department of National Defence (DND) and the Canadian Forces (CF).
Mr. Radford holds a bachelor of engineering degree from the Royal Military College of Canada and a masters degree in business administration from the Schulich School of Business. An aerospace engineer, he retired in 2003 from the Canadian Air Force.
Benoît Long brings to his new role over 25 years of experience in strategic business management and planning, innovation and operational management in both the public and private sectors. Benoît was most recently Chief Technology Officer of the Government of Canada, and completed a secondment to the Privy Council Office where he was the Lead on Internal Enabling Services in the Administrative Service Review, a transformational review process reporting to the Prime Minister and Clerk of the Privy of Canada, which supported the Government of Canada in redefining future internal and external service strategies and delivery models. The creation of Shared Services Canada was an important outcome from this review process.
Over the past two decades, Benoît served in the CIO and senior executive positions in two of Canada’s largest and award winning hospitals in Canada (Trillium Health Centre and Credit Valley Hospital). Before joining the healthcare sector, Benoît served in numerous Executive positions in premier financial services, insurance and banking institutions in Canada (CIBC, Desjardins). His positions spanned e-commerce and technology management, corporate sales management, branding, strategic marketing and communications management, corporate affairs, and government relations. Prior to his career in banking and insurance, Benoît had a career in the Canadian Federal Government as a policy and political advisor to several Ministers and in many departments (Human Resource Development, Employment and Immigration, Fisheries and Oceans, Federal-Provincial Relations, Finance, Consumer and Corporate Affairs, Indian and Northern Affairs, Industry Canada (Small Business and Tourism)) .
Dynamic and passionate, Benoît thrives on implementing ideas that require innovation, teamwork and change. He is married to Andrea Shaver and has two children, Etienne and Genevieve.
Panelist - Peter Poulin, Assistant Commissioner and CIO, Information Technology Branch, Canada Revenue Agency
The Canada Revenue Agency (CRA) administers tax and benefit programs on behalf of the federal and provincial governments of Canada. The computing infrastructure and applications that enable the processing of millions of transactions daily to collect roughly $360 billion annually and disburse $17 billion in benefits, is developed and maintained by the Information Technology Branch (ITB). With a workforce of over 4,000 IT professionals providing support to 40,000 CRA and 15,000 Canada Border Services Agency (CBSA) employees at 390 sites across Canada.
As the CIO of CRA he is responsible for developing and implementing CRA’s IT Strategy, managing the implementation, evolution and maintenance of software solutions, the network and computing infrastructure and providing IT infrastructure services to CBSA. During his 30 year career with the CRA he has also done extensive international consulting in tax and customs modernization.
Necessity being the mother of change, the EI service delivery transformation was developed in response to the Government Online Initiative and one of Canada’s worst economic downturn in decades. The initiative presented the ideal opportunity and context to transform EI service delivery by bringing citizen - centered government services on-line while the challenging historical downtown served both as the crucible and a catalyst for this initiative.
An aggressive multi-year plan was developed, with an ambitious agenda to modernize its services for Canadians. The transformation required a complete overhaul of government service delivery, shifting from processing locally, non-standardized, paper-based EI claims, to a national, electronic and automated environment using web-based tools. It was strategically undertaken to enable the delivery of more accurate, timely, efficient, equitable, cost-effective and reliable service to Canadians.
The EI service delivery transformation of EI claims processing from a manual to an automated environment has been a huge success for HRSDC. It has not only resulted in improved services for clients, it has also resulted in more efficient and cost-effective solutions for taxpayers and more rewarding work for employees.
Speaker - Ron Meighan, Director General, Employment Insurance Benefits Processing, Service Canada
Mr. Ron Meighan has been with the Government of Canada for over 20 years, supporting both corporate and business line functions at HRSDC and Service Canada. Ron joined the EI Benefits Processing Directorate as Director General on June 27th 2011. Ron came from Innovation, Information and Technology Branch where he served as the Senior Director General of Client Relationship Management. While his career has spanned numerous large-scale departmental initiatives, Ron is deeply experienced enabling large scale income support programs and their suite of products and services.
Integration across organizational silos saves costs by avoiding duplication and improves results by leveraging collaboration. Yet, it is arguable that "disconnected" is characteristic of the way many public sector organizations operate. The authors' research findings suggest that a powerful method of connecting includes the use of consistent and credible information on performance outcomes delivered to all interested stakeholders within and outside an organization. This presentation will provide case study information (federal,provincial and municipal) that supports the notion that by simplifying expected outcomes and using the right types of technologies to reach out, engage, and connect, public sector organizations can enhance integration and ultimately deliver superior value.
Speaker - Gregory Richards, Professor of Performance Management, Telfer School of Management, University of Ottawa
Greg Richards taught at the University of Ottawa’s Telfer School of Management on a part-time basis for over 10 years. During that time, he completed a Ph.D at Carleton University in the area of knowledge management. In 2006 he was appointed Cognos Professor of Performance Management with a mandate to conduct research into performance management in organizations. He also coordinates, along with Professor Swee Goh, a Public Sector Performance Management research cluster funded by Interis Consulting focusing on performance management practices in the public sector. His current research examines the application of performance management practices, the role of technology in influencing organizational performance, and the role of information in stimulating learning in organizations.
Prior to his appointment at the Telfer School, Greg’s management background included work in the federal government at Transport Canada initially and then as a Senior Consultant at Consulting and Audit Canada (CAC). As a Senior Consultant with CAC, he worked with a wide variety of public sector organizations developing innovative service delivery solutions. Subsequent to his tenure at CAC, he worked with Cognos Incorporated in a market development role.
He is a member of the Academy of Management and the Institute of Public Administration of Canada where he has presented his research on a number of occasions.
Dr. Raili Pollanen is Associate Professor, Accounting, Sprott School of Business, Carleton University, Canada. Her research focuses on performance measurement, management control, and accounting regulation, and has been published in several journals, books, and proceedings. She has served on several professional committees, including a taskforce on Canadian public performance reporting.
A tidal wave of enhanced mobile devices is finding its way to today’s workplace. The adoption of mobile technology is driven by the consumer market and being adapted to the enterprise. Yesterday’s briefing book is being replaced with tablet technology; daily agendas, contacts, appointments and tasks are accessed using Personal Digital Assistants (PDA). Anywhere, anytime, access to departmental services and knowledge base is available on mobile devices, laptops and desktops alike. The Information Management and Information Technology (IM/IT) community must strategize to reap the business benefits of advancements in mobile device technology - while managing costs and risk.
In this session, panellists will discuss successes, common challenges and pitfalls for departments looking to expand the use of mobile devices in their organization. Mobile industry trends, security and privacy considerations, as well as information management practices will be discussed. A case study of Transport Canada’s Apple iPad/iPhone Proof of Concept (PoC) Pilot will be tabled. Join this interactive panel to help demystify the broad adoption of mobile device technology in tomorrow’s enterprise workplace!
Moderator - Michel Laviolette, Senior Director, Digital Office, Treasury Board of Canada, Secretariat
Michel Laviolette has over 20 years of information systems experience in both the public and private sectors, with formal certification as both an SAP consultant and an enterprise architect.
Over the past two decades, Michel has provided professional Information Management and Information Technology consulting services, held management positions with the Canadian International Development Agency (CIDA), as well as executive positions with the Canadian Nuclear Safety Commission (CNSC) and the Treasury Board Secretariat (TBS). Michel is currently the elected President of the Heads of Information and Technology (HoIT) community representing the IM/IT interests of over sixty small federal departments and agencies across government. As a direct report to the Government of Canada’s Chief Information Officer (CIO), Michel leads the Digital Office of the Future initiative, the federal Mobile Device Strategy, and the information management implementation of Opentext Livelink as an enterprise-wide, centrally hosted solution for electronic documents and records management.
Michel is passionate, dynamic, and thrives on enabling government-wide change through teamwork and collaboration.
Panelist - Chris Molinski, CIO, & Director General, Technology/Information Management Services, Transport Canada
Chris Molinski has over 33 years experience in the IT/IM domain with various Canadian Government Departments, including the Department of National Defence and Transport Canada. He has held progressively senior positions, including Chief of Data Centre Operations; Director, Computer Operations and Network Services; Director General, Technology and Information Management Services Directorate and Chief Information Officer at Transport Canada (present). Areas of special expertise include the overall direction and management of a large scale corporate IT/IM organization. As the CIO, he is currently responsible for all IT/IM services in the department.
Carey Frey is currently the Director of the Strategic Relationships Office in IT Security within the Communications Security Establishment Canada (CSEC).
Mr. Frey originally joined CSEC as a co-op student in 1995 and has held several roles of increasing responsibility within the organization including the Industry Programs, Strategic Management, Client Relations, Operations and IM/IT systemsdevelopment.
Mr. Frey completed a Masters Degree in Public Policy and Public Administration at Carleton University in the Innovation,Science and Environment stream. Mr. Frey additionally holds a Bachelor of Science Degree in Computer Science from the
University of Regina.
Panelist - Guy Michaud, Director, Information Technology Services and Chief Information Officerogie de l’information et directeur principal de l’information, City of Ottawa
Guy Michaud, Director, Information Technology Services and Chief Information Officer for the City of Ottawa has over 31 years of progressive domestic and international experience in managing strategic Information Technology (IT) initiatives within both the private and public sectors.
His diversified background spans from providing strategic advice and services to municipal, provincial, Canadian and foreign government to leading the development of all Global Corporate Information Systems portfolios for high-tech companies. This experience provides him with the ability to provide advice, solutions management and liaise with a panoply of clients.
As the Director and Chief Information Officer of the Information Technology Services Department in the City of Ottawa, Guy has a vast array of responsibility. His department provides core technology infrastructure services to 317 connected City facilities spread over 2,760 square kilometers with over 10,700 network users, supporting over 440 business applications. This also includes records and information management policy in addition to IM/IT architectural and security planning to support City staff in serving a population of over 1.2 million.
Guy’s international and domestic experience, coupled with a M. Sc. In Project Management has provided Guy with the skill-set to continuously expand his IM/IT track record.
This panel presentation will give you an inside look at how Agriculture and Agri-Food Canada (AAFC), is taking steps to improve support for knowledge, innovation, collaboration and business transformation in a multi-jurisdictional environment. Representatives from Programs, Policy, Human Resources and Information Services will discuss the development and implementation of the Department’s Knowledge, Information, and Collaboration Support Strategy and how it will open access to knowledge and improve collaboration. You will learn how AAFC is leveraging current research, techniques and people-based approaches to identify and implement the key attributes of a leading edge knowledge organization to support a modern agriculture and agri-business sector.
Moderator - Chris McBean, Managing Partner, Rowanwood Consulting
An experienced strategist, business analyst, and facilitator, Chris McBean has more than 25 years working with public and private management teams where focus, timeliness and clarity are essential to the formulation of effective business solutions. Known for his innovative approach, McBean has been involved in the planning and delivery of product, programs and services with large multi-stakeholders groups. He is adept at using consensus-building techniques and collaborative work spaces to keep everyone at the table and ensure that the project stakeholders take ownership of the final solution.
Ray comes to AAFC from Health Canada where he was active leading program transition and advising Senior Leadership for a wide range of key programs including H1N1 and Controlled Substances. His career has focused on building effective collaborations, improving program development and generally pursuing excellence in Public Service Management. At Agriculture and Agri-Food Canada, Ray is the Director General for the Centre of Program Excellence where his organization is leading the development and implementation of policies, processes and infrastructure to enable improved service and program delivery.
Panelist - Andrea Johnston, Director, Innovation and Growth Policy Division, Strategic Policy Branch, AAFC
Ms. Johnston joined the Government of Canada in 1995 and started her public service career at the Privy Council Office working on issues related to intergovernmental affairs. In 1999, Ms. Johnston was seconded to the Climate Change Secretariat, a unit charged with developing a national process to examine the impacts, costs and benefits of addressing climate change. In 2004, Ms. Johnston moved to the Department of Agriculture and Agri-Food where since 2008, she has been the Director, Innovation and Growth. This division is responsible for a wide range of policy issues including, innovation, regulation, biotechnology, biofuels and the bioeconomy.
Panelist - Phyllis Charlesworth, Senior Advisor to the ADM/CIO, Information Systems Branch, AAFC
Educated as a physicist, Dr. Charlesworth focuses her broad public service management experience and creativity on finding innovative solutions to business problems that integrate a balance of technology and business processes to advance program delivery and client service. Phyllis held three management positions at Natural Resources Canada including Head of Geoinformatics in the Earth Sciences Sector; managed a large application development directorate and revitalized the project management function in Human Resources and Skills Development Canada; developed and led the Information Management Directorate at Environment Canada; and at AAFC, leads the Knowledge, Information and Collaboration Support Strategy.
Panelist - David Salusbury, Senior Learning Advisor, Agriculture and Agri-Food Canada
With a wide range of experience centered around learning, David has lived and worked internationally in five countries and speaks seven languages. In the Human Resources Branch, David is a founding member of the Steering Committee for the Knowledge Management Community and coordinated research for a comprehensive Knowledge Transfer Guide. He is active in learning program development, training evaluation and pre-retirement knowledge transfer. He represents the Human Relations component of the Knowledge, Information and Collaboration Support Strategy. David has a Masters in Education, specialization in the Psychology of Learning, from Concordia University, Montreal.
U.S. government agencies have built and are adopting an open standard for facilitating information exchanges across communities of interest, ranging from justice to health and human services. This presentation will provide an overview of the National Information Exchange Model (NIEM) being implemented in local, state, tribal and federal agencies. The presentation will address the value premise, architecture, and implementation methodologies that have been developed and are freely available for reuse.
Speaker - Paul Wormeli, Executive Director Emeritus, IJIS Institute
Mr. Paul Wormeli is Executive Director Emeritus of the Integrated Justice Information Systems Institute, a non-profit corporation formed to help state and local governments develop ways to share information among the disciplines engaged in homeland security, justice and public safety. He has had a long career in the field of law enforcement and justice technology. He has been active in the development of software products, has managed system implementation for dozens of agencies throughout the world, and has managed national programs in support of law enforcement and criminal justice agencies.
Mr. Wormeli was the first national project director of Project SEARCH, and was subsequently appointed by the President as Deputy Administrator of the Law Enforcement Assistance Administration in the U.S. Department of Justice. Mr. Wormeli helped design the first mobile computing equipment sold in this county to law enforcement agencies. Mr. Wormeli managed the staff work and wrote much of the report for the Information Systems section in the report of the National Commission on Standards and Goals for Criminal Justice which dealt with criminal justice information system standards. He was the project manager for the development of the first crime analysis handbook published by the National Institute of Justice. He has been an advisor to the White House on security and privacy, participated in the drafting of Federal law on this topic, and responsible for the development of numerous state plans to implement the Federal and state laws on information system security and privacy. During his tenure in the Justice Department, he served on the President’s Committee on Drug Enforcement. Mr. Wormeli is an author and lecturer on law enforcement and justice technology.
Mr. Wormeli was also the first Chairman of the Integrated Justice Information Systems Industry Working Group (IWG), a consortium of over 100 companies which was formed in 1999 at the request of the U.S. Department of Justice to help facilitate the implementation of integrated justice information systems throughout the nation. After the IJIS Institute was created as a non-profit follow-on to the IWG, he became the first full time executive director of the IJIS Institute and served in this capacity until January, 2011, while the membership grew to nearly 200 companies. In this capacity, he was the first Chairman of the NIEM Communications and Outreach Committee and was the first Chairman of the Executive Steering Committee of the Justice Training and Technical Assistance Committee, a consortium of service providers created by the U.S. Department of Justice to help to facilitate the implementation of new ways to share information. He has served on the technical advisory committee for the Harvard School of Government Innovator’s Network program for law enforcement and justice, and on the NASCIO Information System Architecture Working Group. He is an associate member of IACP, the Police Executive Research Forum, and a corporate member of the Association of Public Safety Communications Officers.
In 2009, Mr. Wormeli was appointed to a three-year term on the Committee on Law and Justice (CLAJ) of the National Academy of Sciences. The CLAJ, established in 1975, was created to provide a more scientific understanding of issues pertaining to crime and justice, and its activities today include identifying new areas of research and participating in resolving scientific controversies.
In 2011, Mr. Wormeli was named by Government Technology magazine as one of the Top 25 Doers, Dreamers & Drivers in Public Sector Innovation in the U.S., one of “an eclectic group of individuals …who share a willingness to challenge convention and find new answers to long-standing issues.”
Mr. Wormeli has been a founder of three companies in the law enforcement information systems field, providing computer aided dispatch and police records management software applications to law enforcement agencies. Software developed and implemented by his companies has been used by hundreds of agencies throughout the U.S. and Australia.
Mr. Wormeli holds a Bachelor of Science degree in Electronics Engineering from the University of New Mexico, and a Master of Engineering Administration degree from the George Washington University. He undertook courses in the honors program for industry as a part of the doctoral program in Engineering Economic Systems at Stanford University.
The subject of my presentation will be in line with this year theme; working together to better serve Canadians.
For years the CS Group, under the Professional Institute, has prone a collaborative approach to improve the way we provide IT services with better methods and technology. The Institute is recognized under the act as the bargaining agent for the CS Community and through the collective negotiation process we always tried to improve the working condition and benefits to attract a more highly qualified workforce and to retain it.
Our collaboration has been very present through the work we did with the former ORO section, now known as CCD, to develop work streams and generic work descriptions under various structural models and we’re still working at it.
With the urgent need to reduce cost in the Public Service we have to include all stakeholders to find sustainable solutions and together reach the goals that will be set for the future.
Pierre A.Touchette was elected to the National CS Group Executive in 2006. Pierre's involvement with the CS Group as a Classification officer and sub-group officer was widely received with honours. The ORO Project was a global implementation of new Generic Work Descriptions, it was a critical step in working together with certain departments to reach a common ground. Pierre's involvement with IT Shared Services under PWGSC was to assist in promoting better ways for Federal Employees to perform their public servant duties . It was also a mandate to assist in creating new job opportunities within each contributing department.
Contrary to Private Enterprises, Pierre is a strong believer in the Public Sector, he is accredited in his belief as public servants, we should always strive to achieve the absolute success in our delivery of programs and services.
Pierre holds a Bachelor of Social Science degree in Politics (with Honours) from Ottawa University.
Speaker - André Lortie, Group Negociator, CS Group, PIPSC
André is currently the assigned negotiator for over 14,000 IT professionals of the Public Service of Canada, of the Canadian Food and Inspection Agency and the University of Ottawa which all are represented by PIPSC. André joined the Institute in 2003 with a vast experienced in collective bargaining gained over nearly 30 years in labour relations.
In today’s information age, Canada is starting to regain its position as a key multilateral nation. This regeneration of Canadian multilateralism is not necessarily being done in traditional ways such as peacekeeping and the United Nations, but rather through online, digital means. Whether it be through ensuring global dialogue on the state of the world’s economic recovery, engaging public sector employees in meaningful policy dialogue and knowledge exchanges, promoting global young entrepreneurship, etc.; there is a multitude of Canadian thought leaders and partnerships that are impacting our world today. The next hour will be a showcase of how Canada is shaping the e-democracy landscape and how you can help get connected.
1. Participants will obtain an overview of new concepts around e-democracy, a global trend which has seen the toppling of national governments and increased the global fiscal recovery dialogue.
2. Participants will gain an understanding of Canada's position within this new e-democracy landscape.
3. Participants will gain an understanding of key Canadian thought leaders in this space, through various case studies.
Speaker - Alex Benay, Vice-President, Government Relations, Open Text Corporation
Alex has acquired a vast range of experience in the information management and government management sectors, ranging from policy development and public program management to solutions development and implementation. Having spent the first eight years of his career in the Canadian Federal Government as an executive in such organizations as Library and Archives Canada, Natural Resources Canada, the Department of Foreign Affairs and International Trade and the Canadian International Development Agency, Alex then proceeded to help establish Enterprise Content Management and overall business capacities in several small to medium sized enterprises in the Ottawa area. In 2009, Alex joined OpenText and the Canadian Public Sector where he managed the national enablement service delivery team and progressed to the role of Senior Strategist for global public sector operations within OpenText. Currently, he is Vice-President of Government Relations and is responsible for setting strategic direction and policies for OpenText in its dealings with governments around the world.
Join us as Jeff talks about "The Next Five Years." This provocative session will discuss the current and future trends that affect the proliferation and use of the latest technologies in government and business, such as mobility, virtualization, collaboration, energy and video. Highlights will include a discussion on Cisco’s approach to innovation and how network enabled architectures are enabling improvements in lives of employees and citizens in areas such as healthcare, education and public safety. Jeff will ‘connect-the-dots’ on various technology trends like the rapid acceleration of video adoption, consumer devices in the workplace, impacts of social media, data centre and desktop virtualization, mobility, smart buildings and what this all means to us as we build the networks to meet the challenge. Jeff will also highlight how to meet these challenges while maintaining the security required to be successful.
Speaker - Jeff Seifert, Chief Technology Officer, Cisco Canada
As Chief Technology Officer for Cisco Canada, Jeff Seifert provides technical guidance and direction in key advanced and emerging technologies and go-to-market strategies. His work with many governments, enterprise and service provider customers in Canada and globally is influencing how Cisco brings products to market. During the past sixteen years at Cisco, Jeff has been involved in the successful introduction of many new technologies from the early days of the Internet, through the first deployments of VoIP and IP Telephony through to new transformational video solutions. Through this time he has worked to ensure that Canadian customer requirements are reflected in the products and architectures that Cisco brings to market. He shares a passion with organizations that wish to improve the lives of citizens whether it is serving rural Canadians, using technology to improve healthcare or enhancing education.
Seifert was appointed a Distinguished Systems Engineer, Cisco's highest technical distinction, in August 2003. As an individual who represents the pinnacle of Cisco's technical and sales expertise, he is responsible for transforming customer demand into innovative solutions that companies can utilize in an effective and efficient manner.
Prior to joining Cisco in 1995, he held financial, management, and technical positions at Bell Canada, Andersen Consulting (now Accenture), and IBM Canada.
Seifert has achieved double CCIE certification, including Routing & Switching CCIE in 1996 and Voice CCIE in 2003. He holds a Bachelor in Applied Science degree in Electrical Engineering from the University of Toronto.
Today’s rapidly changing digital infrastructure is radically transforming the way society operates and how business is done.
The changes brought about by the digital era, as well as the continuing fiscal stress faced by governments everywhere, are producing a dramatic shift in the environment in which the public sector operates.
All organizations – private and public alike – will need to adopt radically new practices to succeed in this exponential age; in this era of constant disruption.
Best-selling author William D. Eggers, who coined the terms Government 2.0 and Governing by Network, will provide a fast-paced and thought provoking look at:
• How the world is changing around us
• Why these changes will require a fundamental redesign of government
• What a redesigned government might actually look like
In the presentation, Eggers will force participants to question many of the assumptions they have about what government is and how it should operate. A few of the themes he will explore include:
• How mobile technology will disrupt countless government services. Mobile technology has proven to be a significant disrupter of various private sector business models from banking to healthcare. As mobile technology becomes ubiquitous, it also provides a vehicle for governments to meet increasing citizen demand for better, faster, and cheaper services.
• Future of the government workforce. Eggers will describe a future workforce model that consists of a new largely virtual community of government employees that support the work of “thin,” outcome focused agencies with only a few hundred dedicated employees. Dedicated agency employees will consist of leadership and employees with deep mission area expertise. The bulk of employees will reside in a cloud of government workers.
A key question generated by this presentation will be what needs to change within Canadian government to guarantee relevance and effectiveness?
Keynote Speaker - William Eggers, Global Director, Public Sector Industry, Deloitte Research
William Eggers is the Global Director for Deloitte Research, where he is responsible for research and thought leadership for Deloitte’s Public Sector practice.
William is a former appointee to the U.S. Office of Management and Budget’s Performance Measurement Advisory Commission and the former Project Director for the Texas Performance Review/e-Texas initiative. The two performance reviews William was involved in identified over $2.5 billion worth of savings and non-tax revenues for the state. More than 60 percent of the recommendations in the reviews were enacted into law. William also served as a Commissioner for the Texas Incentive and Productivity Commission and a designee on the Texas Council on Competitive Government.
William is a former senior fellow at the Manhattan Institute for Policy Research and the former director of Government Reform at the Reason Public Policy Institute, a Los Angeles-based think tank. A nationally recognized expert on government reform, William is the 1996 winner of the prestigious Roe Award for leadership and innovation in public policy research and the 2002 APEX award for excellence in business journalism.
He is one of the country’s best known authorities on government reform. An author, a columnist, and popular speaker for two decades, William has built a significant following among public sector thought leaders in America and overseas. His columns in Governing and Public CIO and feature articles in Government Executive regularly reach more than 100,000 readers. He is a sought after speaker, giving close to 100 speeches a year.
Moderator - Michelle d'Auray, Secretary of the Treasury Board, Treasury Board of Canada Secretariat
On July 16, 2009, Prime Minister Stephen
Harper announced the appointment of Michelle d'Auray as Secretary of the Treasury Board, effective July 20, 2009. Ms. d'Auray was Chief Human Resources Officer at the Secretariat since March 2, 2009.
Previous to that, Ms. d'Auray was Deputy Minister of Fisheries and Oceans since August 2007, where she was responsible for developing and implementing policies and programs in support of Canada's scientific, ecological, social and economic interests in oceans and fresh waters. She also served as President of the Economic Development Agency of Canada for Quebec Regions for three years. During her mandate, she worked on the development and the implementation of a law that created the Agency, reformulated the strategic orientations and revised the programs.
Ms. d'Auray has held numerous management positions in various federal departments and agencies, including the Treasury Board Secretariat, where she headed the Government On-Line Service Improvement initiative, and Canadian Heritage, where, as Assistant Deputy Minister of Strategic Management, she was responsible for planning, policy coordination and research, international and intergovernmental affairs, and public affairs.
As well, Ms. d'Auray was Director of the Government of Canada's Task Force on Electronic Commerce at Industry Canada, and led the department's Communications Division (1996-1997), set up and headed the Privy Council of Canada's Intergovernmental Communications Secretariat (1994-1996), and directed the National Film Board of Canada's Corporate Affairs, Distribution and Communications Division (1990-1994).
Prior to joining the Public Service, Ms. d'Auray headed Canada's largest lobby group for cultural industries and the arts (1985-1990), which was responsible for introducing new copyright legislation, broadcasting legislation and revised tax treatment of artists. She has also worked on a number of public policy task forces on Canada's economic and social unions, and on the country's cultural policy.
Panelist - David Moloney, Executive Vice-President, Canadian International Development Agency
Not available.
Panelist - Nada Semaan, Associate Deputy Minister, Canadian Heritage
Nada Semaan was appointed Associate Deputy Minister of Canadian Heritage on
July 11, 2011.
Prior to this, Ms. Semaan held the position of Assistant Secretary, Economic Sector at the Treasury Board of Canada Secretariat. In this role, she provided analysis and strategic advice to Treasury Board ministers and senior government officials on management capacity and risks, strategic resource allocation, and effective program design for the 43 departments and agencies in the economic portfolio. Ms. Semaan was instrumental in fast-tracking more than $14 billion or 52 percent of the funding committed in Canada’s Economic Action Plan: Budget 2009.
In addition, Ms. Semaan has held the positions of Assistant Deputy Minister, Farm Financial Programs Branch at Agriculture and Agri-Food Canada and Assistant Deputy Minister, Systems at Service Canada. She has also held various executive positions within Human Resources Development Canada, including Senior Director General, Systems Transformation and Director General, Program Policy and Strategic Direction at Income Security Programs, where she also played a key role in the conception, design, and implementation of the Service Canada initiative.
Before joining the federal government, Ms. Semaan worked in the technology sector at Cognos Incorporated and in psychiatric research at the Ottawa General Hospital. Ms. Semaan is published in the field of psychological research.
Ms. Semaan has an honours bachelor’s degree in psychology, cum laude, from the University of Ottawa. She is a graduate of the Advanced Leadership Program of the Public Service of Canada. When not working, she enjoys spending time with her husband and three children.
Panelist - Michael Wernick, Deputy Minister, Indian Affairs and Northern Development
Michael Wernick was appointed Deputy Minister of Indian Affairs and Northern Development in May 2006. His previous position was Deputy Secretary to the Cabinet, Plans and Consultations, at the Privy Council Office.
Since joining the federal public service in 1981, Mr. Wernick has worked at the Social Policy Division of the Department of Finance, Consumer and Corporate Affairs Canada, the Economic and Regional Development Policy Secretariat of the Privy Council Office, and the Constitutional Affairs Secretariat of the Federal-Provincial Relations Office. From 1996 to 2003 he served as Assistant Deputy Minister and then as Associate Deputy Minister at the Department of Canadian Heritage.
Mr. Wernick received B.A. and M.A. degrees in Economics from the University of Toronto.
Shared Services Canada is a new federal department established to take a whole-of-government approach to the management of IT infrastructure, with an initial focus on email, data centres and networks.
Moving from infrastructure services that are fragmented, inefficient and duplicative to an enterprise-wide approach that is consolidated, standardized and streamlined is the smart thing to do. It will save money, reduce the government’s environmental footprint, and increase the reliability and security of our IT infrastructure.
Shared Services Canada looks forward to working with the whole IT community as it modernizes the delivery of IT infrastructure services in the Government of Canada.
Liseanne Forand was appointed President of Shared Services Canada on August 4, 2011.
Prior to this appointment, Liseanne served as Senior Associate Deputy Minister of Human Resources and Skills Development Canada and Chief Operating Officer for Service Canada (October 2009-August 2011) and as Associate Deputy Minister of Agriculture and Agri-Food Canada (January 2008-October 2009).
Liseanne began her career in the Public Service of Canada in 1986, at the Department of Fisheries and Oceans, where she served until 1993. Over the years she has held various positions within and outside of the federal government, including serving as the Assistant Secretary to Cabinet, Social Development Policy at the Privy Council Office (2006-2008).
Liseanne holds a Bachelor of Arts degree in English (Honours) from Concordia University in Montreal.
In 2002, IBM embarked on an IT transformation journey which saw a radical simplification of its global IT and business operations with a view towards driving more product innovation, growth and productivity for the company as a whole. This initiative has since generated significant cost savings in the areas of IT, HR and Supply Chain, as well as vast improvements in the company's overall operating performance. Join IBM's CIO Jeanette Horan for an informative session which will describe some of the key transformation principles which IBM employed on the road to becoming a more integrated, smarter infrastructure-- and how these principles are expected to drive an additional $8B in productivity benefits for IBM over the next 5 years. It will also touch on key lessons learned in the areas of Data Center Consolidation, Virtualization, and Integrated Service Management, as well as the value of dashboards for communicating your transformation priorities and targets, in addition to measuring and monitoring your progress against those goals. The session will also draw parallels on how IBM's learnings can be applied to help meet some of the IT and operating challenges currently faced by the Canadian federal government.
Keynote Speaker - Jeanette Horan, Vice President and Chief Information Officer, IBM
In May 2011, Jeanette Horan, was appointed Chief Information Officer of IBM. Previously, Ms. Horan was IBM’s vice president of Enterprise Business Transformation.
Ms. Horan joined IBM in 1998, and has held leadership positions within the Lotus brand, Information Management and IBM Software Group Strategy. Prior to joining the CIO office, Ms. Horan was responsible for worldwide product development for the Information Management business in Software Group, and was the General Manager of IBM’s Silicon Valley Laboratory. She joined the CIO team in July 2006.
Prior to joining Lotus, Ms. Horan spent four years with Digital Equipment Corporation where she was Vice President of Development for the AltaVista business, bringing the Web search engine and suite of intranet products to market. She has more than 25 years experience in development and management roles in the computer industry.
As part of her commitment for the advancement of technology and service to the community, Ms. Horan serves on the board of Microvision Inc., an innovative display and imaging solutions company, and on the Computer History Museum advisory board.
Ms. Horan grew up in the United Kingdom, has a bachelors degree in Mathematics from the University of London and an MBA from Boston University.
Keynote Speaker - Corinne Charette, Chief Information Officer, Government of Canada
Corinne Charette was appointed to the position of Chief Information Officer of the Government of Canada, effective May 4, 2009.
Corinne comes to Treasury Board Secretariat from Transat A.T. Inc. where she was Vice-President and Chief Information Officer since May 2006. Previously, Ms. Charette was Deputy Director and Chief Information Officer of FINTRAC. During her 30+ year professional career, she served as Senior Vice-President, Internet Channel, for the Canadian Imperial Bank of Commerce, has been a Partner with KPMG Consulting leading their e-Business practice and has worked for IBM Global Services and Via Rail Canada.
Corinne holds a Bachelor of Science degree in engineering from Concordia University and is a Professional Engineer.
