Delivering an Optimized Case Management Experience for Citizens and Internal Customers

Posted by Jasmin Charbonneau, Senior Solution Architect
 
Government websites receive thousands of visitors a day in search of information that can help citizens’ daily lives. Since 1998, the number of visits to Canada’s Government Statistics site has increased every year, with more than 115 million page views in 2013.
 
When users interact with a government site, they often submit information about themselves through an application, a transaction and/or another kind of form. If a website’s foundation is built correctly, it should be

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The Future of Canadian Government Online: Services Anywhere, Anytime on Any Device

By Lucas Cochrane, Multi Solution Architect, Public Sector
 
With mobile broadband subscriptions expected to grow from nearly 1 billion in 2011 to 5 billion globally in 2016, the public sector is investing more on creating digital experiences for citizens that can be accessed anytime, from any device.
 
As a result, public sector organizations are becoming more sophisticated in their communications methods as citizens and constituents advance their use of the Internet and mobile devices.
 
This next level of government communications with citizens can

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Setting the Table for Open Government

By Nick Scott, Executive Director, New Brunswick Social Policy Research Network, @thefaketree

 
The requirements for governments to be effective in the 21st century are not the same as they were in the 20th century. Two things are certain: 1) the capacity of our public institutions, as they are currently oriented, is no match for the complex challenges we face as a society; and 2) the capacity outside government, and the technologies needed to use it, has never been greater.
 
We have higher

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3 Enablers for Open Government

By Nick Scott, Executive Director, New Brunswick Social Policy Research Network, @thefaketree

 
A government said it wanted to be open, you’ll never guess what happened next…
In a world defined by rapid change and scarce resources, governments are under increasing pressure to improve the quality of their decision making. Improving the quality of decisions will require governments to make better use of citizen experts and evidence in policymaking.
 
Such improvements can be achieved through citizen engagement and enhanced collaboration across sectors, that is

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Access to Data and Big Brother

Francois Corkery
Director, Forensic Technology Services,PwC
 
With technology expanding at an ever-increasing rate, data privacy and security issues continue to grab the media’s attention. More than ever, this tech expansion is also creating a world in which the capture of personal information is on the rise.
 
As a result, the need to protect our information has taken centre stage.
 
As much as there’s a need for information privacy—in which encryption plays a part—there’s also a need for lawful access to information. Unfortunately, these two

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Celebrating Excellence the GTEC Way

For over 9 years I have had the great fortune of managing the GTEC Distinction Awards, and in this, my final blog of the series, I wanted to share with you what I consider to be the Distinction Awards motto – For One Night We Celebrate You!
 
As I mentioned in Part II of this series, the Why Nominate? video is one of my favorites as it showcases our motto and our way of celebrating excellence so eloquently. For one

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Breakfast Panel @ GTEC: Why Getting to Outcomes is Important in the Public Sector

By Kevin d’Entremont, @Kdentremont

This year, Accenture took on the challenge of planning and moderating the one-hour breakfast panel at GTEC on Thursday, November 3, 2016 at 7:15.
 
Moderated by Claudia Thompson, Managing Director of Health and Public Service (Canada) at Accenture, this exciting panel will feature the following speakers:

Matthew Mendelsohn | Deputy Secretary to the Cabinet for Results and Delivery, Privy Council Office of Canada
Kelly Gillis | Associate Deputy Minister, Innovation, Science and Economic Development Canada
Jennifer Robson |

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Can the Millennial generation rescue government?

By Beth Bell, Vice President, Canadian Public Sector, IBM Global Business Services
 
I recently had the opportunity to speak at a government executive conference to share a thought leadership piece I had a part in writing. It was on a topic that is a point of passion for me – how does IBM help our public sector clients transform faster to meet the ever-changing needs of their citizens and employees?
 
As the leader of a large team, I’m faced with the differing

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API DESIGN 304: API DESIGN FOR MICROSERVICES

By CA Technologies, @CAinc
 

Putting the customer experience first in testing

 
Huw Price, VP Application Delivery, CA Technologies, discusses putting customer experience at the forefront in testing. @CAinc
 
In 1970, Winston W. Royce described the sequential development model, but noted an inherent weakness in it: there was a lack of feedback at each stage. Now known as the waterfall model, this weakness is generally acknowledged and there is an awareness that waiting too long for feedback can drastically reduce the likelihood that software will deliver the experience which the user actually

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